Mobile Bill complaint against Vodafone

[amcos_malik@yahoo.com]

As I am using Vodafone services form past 8-9 years. I am having two postpaid connections from Vodafone company. I think its time for me to move on from Vodafone.

I am having some problem with 9899043630 bill for 20-09-12 to 19-10-12. I was using internet facility @199/- per month from past four years. I requested to drop this service in Sept-2012 Month. Next bill I have received in which they have charged Rs.4342/- for usage.:s

Later i tried to get this bill adjusted many times via telephonic conversation with Vodafone but none of customer care executive helped me out for the same and they barred my services even i am not able to receive the calls on that number (9899043630).

Now they are threatening me that I have to pay whole amount otherwise they will drop the the services for my another postpaid number of Vodafone. This is like mental harassment for me. I need the solution because this is really pathetic for me.

This is no where logical as they are offering @2 paisa per 10 KB and charging 5 times more of that.

I am no more satisfied with the way of services of Vodafone. I want this bill to be adjusted and let me move to other service provider



Thanks and Regards

Amit Malik

09899043630, 08800988843

 

[expert]

It is happens when a large organization is mismanaged. I'd suggest you first find the problem. I guess you stopped the plan and continued using the internet as usual causing the inflated bill.

If you find that it isn't really your mistake then go ahead and talk to Vodafone nodal officer of your circle. Please follow the consumer complaint procedure of telecom companies but you should talk to him/her now.

 

[amcos_malik@yahoo.com]

Hi
Thanks for your reply

But they said that we will not make adjustments, you have to pay whatever is it.

Amit Malik

 

[expert]

What's truth? Whose mistake is it?

 

[amcos_malik@yahoo.com]

Dear Vodafone Care

My concern has not been resolved from Vodafone. This is still as it was. Vodafone executive said me that he will not make any adjustment to my billing amount.
Now I will publish my problem on social media sites. I do not want to do that but you peoples are forcing me to do so. Being an IT professional I know how to make raise on social media networking sites. Now I think that Vodafone do not want to resolve my problem.

Amit Malik
IT Manager
Wittybrains

 

[hhb]

in my case of vodafone, you will be shocked. i will make it simpler on this forum

1. vodafone removed tower from my area
2. network is so poor dont ask, its like a dead phone
3. vodafone people visit with their meters etc and confirm network issue
4. its been 5 months now, 500 rupees to write letters and done ask the no of emails sent
5. vodafone says you get us a building to put a tower, else go to hell your phone wont work. ( they didint say it really ) they meant that
6. nothing till date, just sitting. slowly moving each cell to ther providers thru portability

such large MNC, and helpsless beyond a point.

its a case study material

As I am using Vodafone services form past 8-9 years. I am having two postpaid connections from Vodafone company. I think its time for me to move on from Vodafone.

I am having some problem with 9899043630 bill for 20-09-12 to 19-10-12. I was using internet facility @199/- per month from past four years. I requested to drop this service in Sept-2012 Month. Next bill I have received in which they have charged Rs.4342/- for usage.:s

Later i tried to get this bill adjusted many times via telephonic conversation with Vodafone but none of customer care executive helped me out for the same and they barred my services even i am not able to receive the calls on that number (9899043630).

Now they are threatening me that I have to pay whole amount otherwise they will drop the the services for my another postpaid number of Vodafone. This is like mental harassment for me. I need the solution because this is really pathetic for me.

This is no where logical as they are offering @2 paisa per 10 KB and charging 5 times more of that.

I am no more satisfied with the way of services of Vodafone. I want this bill to be adjusted and let me move to other service provider



Thanks and Regards

Amit Malik

09899043630, 08800988843