Unclean railway A/C II Compartment

[SMTAMASKAR]

:huh:
I had travelled in train no. 12880 on 17/02/2012 from Bilaspur to Mumbai in A/C II compartment alongwith my wife. The compartment was very dirty and there was no arrangement to clean it even upto Mumbai!!
I had made written complaint but I did not get any reply from railways till date.
I would like to bring to notice that earlier We had travelled from Bilaspur to Pune on 17/01/2012 by Train no.12130 Azaad Hind Express in A/C II, and that time also I had made similar complaint in writing but got no response from Railways till date.
Please suggest how to get response on these complaints.

 

[expert]

In case of such problems you can make complaint in the following ways:

• Complaint register with TTE, Guard or any station master, railway gate
• There are also SMS/phone numbers listed in stations where you can send complaint
• You can also send complaint to the Railway Divisional office ( DRM)
• You can send complaint to Ministry also.
• After you've filed complaint(with proof) you can go to consumer forum if no solution is found within 30-45 days.

 

[jyotijmm]

Cleaniness is the basic need for a passenger