to avoid the deduction of Rs. 20 every month by BSNL

sir,i want to clear ma complaint that from my bsnl prepaid Mithram sim,its deducting 20 rs every month.i had neither activated any of the offers .but for about 1 year its the same situation.I want to clear the complaint as soon as i had registered my complaint in bsnl customer care portal as complaint number is F08KL337800.and tried to call customer care but no response......sir plz help me.. for this month also same problem number is 8281359868.

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