Sir,
A ticket through IRCTC was booked for "2 AC" from Solapur to Mumbai (PNR 4458326132) for Chennai-Dadar express scheduled to leave on 5/1/2014 from Solapur (SUR) station at 6.15 pm.
As soon as we learned from the charting status that only one ticket out of the four family members, including a 5 year old child was confirmed and rest 3 were wait-listed; as we could not travel; we filed the TDR on 5/1/2014 at around 8 pm, whereas my scheduled departure of the train was 6/1/2014 at 6 pm from SUR.
Neither the money was refunded even for 'Waiting' tickets and in-addition the TDR was regretted after few days. The TDR Trans ID. number was 0816385512, the reason mentioned was: it was filed more than 2/3 hours after scheduled departure.
This was not the case as I had to board from Solapur, from where the train was scheduled to leave the next day. SO I AM ENTITLED TO GET THE REFUND FOR THE CONFIRMED TICKET ALSO DEDUCTING THE NOMINAL CHARGES AS PER RULES.
All requests to IRCTC and their care team have gone a waste and the case is un-resolved from last 2.5 months. Please help.
Thanks and Regards,.
A ticket through IRCTC was booked for "2 AC" from Solapur to Mumbai (PNR 4458326132) for Chennai-Dadar express scheduled to leave on 5/1/2014 from Solapur (SUR) station at 6.15 pm.
As soon as we learned from the charting status that only one ticket out of the four family members, including a 5 year old child was confirmed and rest 3 were wait-listed; as we could not travel; we filed the TDR on 5/1/2014 at around 8 pm, whereas my scheduled departure of the train was 6/1/2014 at 6 pm from SUR.
Neither the money was refunded even for 'Waiting' tickets and in-addition the TDR was regretted after few days. The TDR Trans ID. number was 0816385512, the reason mentioned was: it was filed more than 2/3 hours after scheduled departure.
This was not the case as I had to board from Solapur, from where the train was scheduled to leave the next day. SO I AM ENTITLED TO GET THE REFUND FOR THE CONFIRMED TICKET ALSO DEDUCTING THE NOMINAL CHARGES AS PER RULES.
All requests to IRCTC and their care team have gone a waste and the case is un-resolved from last 2.5 months. Please help.
Thanks and Regards,.