Letter addressed to Nodal Officer of TataSky Hyderabad. I am sure its is needless to narrate rest of the horrible service.
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Date : 23 September 2013
nodalofficerap@tatasky.com
Dear Nodal Officer,
Reference : TataSky Sub ID : 100 527 23 05
I spoke to you yesterday and you had said you will call back. Its been 24 hours (and Now 48 hours) and I have not heard back from Nodal Office nor did any tatasky technician. All my calls now go unanswered - strangely I am not surprised.
We have shifted to this new house on 5th September and the tatasky recharge of Rs.700 done so far since shifting is nearing zero. On top of it you have now deducted Rs. 200 and Rs. 300 towards Work Orders which were not completed properly.
It is appalling that a TATA group company can have such bad service and indifference towards a customer who has been your subscriber since 2006.
I am sure your call center logs will show the conversations, pleadings, requests and angry complaints we have made so far regarding this. This is inaddition to the dozens of calls to your technical agency who did the installation. The only thing the stupid call center supervisor did successfully was sell my poor wife an additional channel called Topper for Rs.18 - How stupid can this get? We are 45 year old couple and a senior citizen at home aged 85. No children at home. How does subscribing to Topper channel even make any sense. Force selling and nagging someone into accepting a offer while they are calling to make a complaint is a real low point - I even bet Rtn. Ratan Tata will feel sad about what has become of his company in the hands of inefficient employees and associates.
I hope you put an end to this pathetic story by either resolving our case or taking back all the set top box, cables and other nonsense that your people have charged us for. I will be only very glad to get rid of all TataSky equipment in my premises and go for some younger company which can provide good service.
I do not expect any reaction, response to this email either. But I do not want all this typing to go waste, so I will send this to TakaSky Head Office and publish a consumer complaint in Times of India news paper. Atleat we will feel less stupid for paying Rs. 700 in subscriber charges for entertainment we never received.
best regards,
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There was no response to the above email as expected.
I have now ordered for Dish TV new connection 25 September 2013. it is really strange that you feel happy spending Rs.6000 to get a new installation done. I will now throw out all the tatasky HD box, disk and whatever they gave and I paid for on the road. I really want to do it for sake of my own pride and satisfaction.
And I will also copy this forum post link to the nodal officer.[hr]
Just followed up the above email with this one and copied to help@tatasky.com - not that I am seeking their support and help now. Just wanted them to know how BAD their company is working at the customer level. Maybe Mr. Tata should concentrate on customer relation in addition to going global and making aquisitions abroad. With service like this it will be hard to survive.
Dear Nodal Officer,
TataSky's extreme level of inaction and zero responsiveness is shameful. I have ordered for new connection from one of your competitors. I end up investing some additional money and will have the tatasky junk which I purchased over the years. However, I feel better rather than just sit around waiting for 3-4 weeks like idiots for you and your technicians to address our simple problem.
I have posted the contents of my self explanatory email on one of the consumer forums. I will most certainly take this up and make sure it reaches your top management.
The only thing that seems to work perfectly is your subscription fee deduction. You have also promptly decucted Rs.200 and Rs.300 for the incomplete work orders - I have recieved and saved the SMS informing me about this insane action from your end.
I had utmost respect for Tata products. But I guess with the retirement of Ratan Tata, the count down for end of this company has begun.
Thanks for nothing.
//////////////////////////////////////////////////////
Date : 23 September 2013
nodalofficerap@tatasky.com
Dear Nodal Officer,
Reference : TataSky Sub ID : 100 527 23 05
I spoke to you yesterday and you had said you will call back. Its been 24 hours (and Now 48 hours) and I have not heard back from Nodal Office nor did any tatasky technician. All my calls now go unanswered - strangely I am not surprised.
We have shifted to this new house on 5th September and the tatasky recharge of Rs.700 done so far since shifting is nearing zero. On top of it you have now deducted Rs. 200 and Rs. 300 towards Work Orders which were not completed properly.
It is appalling that a TATA group company can have such bad service and indifference towards a customer who has been your subscriber since 2006.
I am sure your call center logs will show the conversations, pleadings, requests and angry complaints we have made so far regarding this. This is inaddition to the dozens of calls to your technical agency who did the installation. The only thing the stupid call center supervisor did successfully was sell my poor wife an additional channel called Topper for Rs.18 - How stupid can this get? We are 45 year old couple and a senior citizen at home aged 85. No children at home. How does subscribing to Topper channel even make any sense. Force selling and nagging someone into accepting a offer while they are calling to make a complaint is a real low point - I even bet Rtn. Ratan Tata will feel sad about what has become of his company in the hands of inefficient employees and associates.
I hope you put an end to this pathetic story by either resolving our case or taking back all the set top box, cables and other nonsense that your people have charged us for. I will be only very glad to get rid of all TataSky equipment in my premises and go for some younger company which can provide good service.
I do not expect any reaction, response to this email either. But I do not want all this typing to go waste, so I will send this to TakaSky Head Office and publish a consumer complaint in Times of India news paper. Atleat we will feel less stupid for paying Rs. 700 in subscriber charges for entertainment we never received.
best regards,
////////////////////////////////////////////////////
There was no response to the above email as expected.
I have now ordered for Dish TV new connection 25 September 2013. it is really strange that you feel happy spending Rs.6000 to get a new installation done. I will now throw out all the tatasky HD box, disk and whatever they gave and I paid for on the road. I really want to do it for sake of my own pride and satisfaction.
And I will also copy this forum post link to the nodal officer.[hr]
Just followed up the above email with this one and copied to help@tatasky.com - not that I am seeking their support and help now. Just wanted them to know how BAD their company is working at the customer level. Maybe Mr. Tata should concentrate on customer relation in addition to going global and making aquisitions abroad. With service like this it will be hard to survive.
Dear Nodal Officer,
TataSky's extreme level of inaction and zero responsiveness is shameful. I have ordered for new connection from one of your competitors. I end up investing some additional money and will have the tatasky junk which I purchased over the years. However, I feel better rather than just sit around waiting for 3-4 weeks like idiots for you and your technicians to address our simple problem.
I have posted the contents of my self explanatory email on one of the consumer forums. I will most certainly take this up and make sure it reaches your top management.
The only thing that seems to work perfectly is your subscription fee deduction. You have also promptly decucted Rs.200 and Rs.300 for the incomplete work orders - I have recieved and saved the SMS informing me about this insane action from your end.
I had utmost respect for Tata products. But I guess with the retirement of Ratan Tata, the count down for end of this company has begun.
Thanks for nothing.