TATA SKY Customer care says they don't have any communication related to New Cable Pack rules and they cannot help us in subscribing the channel we wa

Hello Team TATA SKY customer care denying to help and guide us on subscribing the required channels and they are simply and repeatedly sayung they don't have any information about it . can someone help to escalate this to right people.
No Need New plan.. Much Expensive for HD hindi 40 chennales.. @880+153 much expensive.. you can Build your own pack @trai website.. it's a Horrible.. thanks to TS who is not implimenting.. today is 23 jan.. hearing day Of Tata Sky and Trai @ Delhi High court..

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