SBI Lien Amount

#1
2 days back, my account balance went from 4,500 INR to 0. I did not understand this and checked my online sbi account and found a charge of 15,000 INR under the Lien amount section. I had seen this option in my account for the first time.

I can confirm that I do not have a creditcard with SBI not do i have a cheque book, and never paid using DD.

I received 5,000 INR into my account yesterday, and still my account balance is 0 INR.

I haven't received any notification whatsoever from SBI regarding this.

The helpline is useless, as the agents do not have an idea of Lien amount and disconnected my call 6 times, or put me on hold and hung up. 7th time some guy admitted that he doesn't know why these charges are on my account and asked me to contact the branch.

Problem is that I work in Hyderabad, and the SBI Branch is in Chennai.

I am totally angry and furious about the way SBI did not inform me and blocked funds in my savings account. Any ideas or suggestions..?
 

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