samsung LED tv 40 inches UA40EH5000

is it right to claim the panel replacement free of cost due to the manufacturing defect.

  • yes

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  • no

    Votes: 0 0.0%

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  • Poll closed .
#1
pl find below complaint sent thru mail to CEO samsung india, samsung grievences, CEO samsung Thailand. But the reply mail which i recvd on the same day was not satisfactory. one guy called in the morning and said we will consider ur case but another lady called up in the evening and said they cannot. people dont buy samsung anywhere in the world as the product has a real substandard quality. hence think a thousand times before buying samsung products.
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Hello sir/ madam
greetings. I am chockalingam PL, from Chennai, Tamil nadu, India. I purchased a 40 inch Samsung LED UA40EH5000R from Bangkok, Thailand in the year 2013, feb 10th which is also registered through your website. From 25th August 2014, we are facing a problem with the TV. The Technical snag is, we get a white color vertical line of about 4 inches thick. The vertical line from top to bottom, appears 1 foot from left side towards right side. We have registered the complaint on the same day, for which we received a call day before yesterday(27/08/2014) from the Samsung service centre, chennai. We were told by the engineer that it would cost Rs.23,000/- to rectify the product which includes replacement of panel and service charge. We were shocked to hear about the service
charge and it was beyond our capacity and limit. Since the product is 18 months old and hardly used, we were not in the position to accept the service charges. We bought Samsung LED product for its quality and after sales service. Rightnow, we are dissappointed on finding the sub-standard quality of Samsung. Our TV gets power through a branded stabilizer and we never expected this trouble within 1.5 years from Samsung product. Do we really have to spend so much?, If so, the product is not worth for the money spent. So, we finally expect you to give us a consideration to clear our trouble by rectifying the problem, and replace the panel at free of cost, as Samsung is always Samsung be it India, Thailand or Korea. Our other products at home like Mobile phone, Washing machine, Refrigerator, microwave Oven and Our previous CRT all from Samsung family. Kindly understand our problem and do the needful as early as possible.
Thanks & Regards.
Chockalingam. PL.
 

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