Monday, August 18, 2014,
Dear Sir,
I am really pained to notice the deterioration of Sony consumer products over the years.
I bought Sony Home Theater- model DAV DZ 340K, SERIAL NO. 6177222. This was bought little over than one year. I t stopped working. I made complaint to Sony on toll free. The complaint no. given was ID 20081517 on 20/07/2014 at 5.49pm. NRI Electronics, Ghaziabad, was assigned the repair job. Their representative visited ON 23RD July, since, he could not repair it, and he took the theater for repair at the workshop. I was told that it will be repaired in 2/3 days.
Its more than a month now, I am given calls every ¾ days, saying, parts are not available, and more time is required.
I am regular user of Sony products since 40 years, and, never had any quality problem. My Bravia and Trinitron TVs are still working fine.
Are you people really serious to customer care service, or. Simply, busy in increasing sales!
WHEN WILL I GET MY ITEM?
PLEASE NOTE, IN TODAY’S COMPETITIVE MARKET, THERE ARE SO MANY PLAYERS AND ITS NOT BE SURPRISING TO SEE WHEN SONY WILL SOON LOOSING BUSINESS TO OTHERS.
R.P.MARWAHA
Flat No.101, Tower No.2, UNITECH HEIGHTS, Plot no. GH 05, Sector CHI III,
Adjacent to ICON APPARTMENTS,
Opposite: JAL VAYU VIHAR, Greater Noida,
Pin- 201301, Distt. G.B.Nagar
Uttar Pardesh, India.
Phone: 9911566844