RELIANCE BIG TV NO TRANSMISSION

#1
I HAVE PAID YEARLY SUBSCRIPTION IN ADVANCE. THERE IS NO TV TRANSMISSION. HOW CAN I GET REFUND? SHOULD I SHIFT TO OTHER OPERATOR?
TOLL FREE NUMBERS ARE NOT REACHEABLE
 
#2
Myself Dr.Singh, My Reliance DTH number 200662655663
around 4 month ago we recharge in this number for 12 months plan. and after some days the most of channels are stop working when we called in customer care they said it will take some time but it will start working. we called on customer care 100 times every time they are saying same thing that our server is down we even can't check your details and it's happening from last 4 month. on 11/06/2018 I recharged with 300 rupees also but still nothing is working. now almost all channels are stop working. today (15/06/2018) I called on customer care(1800 200 9001) at 7:40 PM person who answered at customer care was very very rude what he said that our system is not working which they are saying from last four month then I asked him to connect my call to senior executive he refuse that also and said that everyone is busy here we will not connect your call to our senior executive I told him that I can wait then he said no anyhow I will not connect your call to senior executive and then suddenly he disconnected the call. Then i again called on customer care number at 7:50 PM .This time person answer with the name Rahul and he did the same misbehaviour.
how people can talk like that at customer care in such a big company!!!?
as I understand in last 4 month that you people can't repair our services. so you refund the amount which is in my DTH account or I will go to consumer court and I am really serious this time. because you people took this much amount and not giving services and your staff also insulting us, and I have all this call recorded in my phone also with the conversation at customer care.
 

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