To,
Punjab National Bank
Head Office, 7 Bhikhaiji Cama Place, New Delhi-110607
Personal Banking | Internet Banking Services | Corporate Banking Services
Its been TWO MONTHS now nobody is responding/resolving on the below issues of Non-Receipt of Fund Transfer made to Guwahati Gateway Round Table Charity Project Account Punjab National Bank A/c No. 4590000100025217, IFSC Code PUNB0459000 for Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on 24-03-2017 via NEFT vide UTR Reference No. 20170353251DC
Please see the below RBI Guidelines of Delay of Executing Fund Transfer:
Rights and Obligation of Beneficiary Bank:-
(a) The beneficiary bank shall execute the payment instruction within two hours of batch settlement (B+2) on the NEFT working day unless it notices one or more of the following deficiencies –
The beneficiary bank has no such account number as mentioned in the payment instructions.
The beneficiary bank is bound by instructions of the beneficiary not to give or receive any credit to the account. No credit could be afforded to the Beneficiary's account for any other reasons.
(b) The beneficiary bank may reject a payment instruction on one or more of the grounds mentioned above. The beneficiary bank shall return the funds and the reasons for the return as per the NEFT procedure, specified in Paragraph 6 (ix) of these guidelines to the sending bank.
(c) The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary. For any delay, beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent). Payment of penal interest shall be made to customer even if no claim is lodged by the customer to that effect.
(d) The receiving bank shall maintain the record of all payment instructions received by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.
(e) Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 will have jurisdiction in case the customers' complaints are not resolved within thirty days.
NEFT - Customer Service and Charges - Adherence to Procedural Guidelines and Circulars
With a view to minimizing instances of customer complaints, all participant banks (both direct as well as sub-members), are advised to ensure adherence to extant instructions as under:
Positive confirmation of credit to beneficiary account should be invariably sent for all inward transactions received by the bank. Banks originating the NEFT transactions should ensure that the positive confirmation is relayed to all remitting customers, including walk-in customers who provide their mobile number / e-mail id. Intimation of failed / returned transactions should also be brought to the notice of the remitting customer and funds credited to the account immediately / returned to the remitter at the earliest.
In case of delayed credits or delayed returns, the penal interest as applicable is paid suo-moto to the customer. Even in the case of back-dating or value-dating such delayed transactions, banks should pay the penal interest for the delayed period.
THE FOLLOWING ACTIONS NEEDS TO BE IMPLEMENTED BY THE CONCERNED BANKS OR Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 WITHOUT FAIL:-
1. The Bank who is in default in our above case has failed to credit the amount of Rs. 35, 000/- for more than 14 months now needs to return the money to the beneficiary for delay with penalty. Beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent) TO THE BENEFICIARY
2. We request strictest and maximum possible punishment to the Bank officials whoever is found responsible for such delay and non credit of Fund Transfer amount to the beneficiary.
3. The Branch Manager and all other Top Bank Officials who are found negligent in rendering satisfactory banking services should be SUSPENDED FOREVER.
4. Our above case raises a questions mark: Are there no analytical system to check pending transactions at the banks end so that corrective necessary actions can be taken for the aggrieved customers before much delay ? What Bank officials are doing all day long ?
5. Both ICICI Bank and PNB has been found NEGLIGENT IN RENDERING SERVICES.
6. Are Banks following RBI Rules and Guidelines laid down for Fund Transfers ? In our case it has not been followed for a long time. Banks are not following Adherence to Procedural Guidelines and Circulars issued by RBI which helps in to minimizing instances of customer complaints.
WE DO HEREBY REQUEST ALL THE CONCERNED BANKS AND RBI BANKING Ombudsmen TO TAKE ALL THE CORRECTIVE STEPS TO SOLVE THE LONG PENDING ISSUES IMMEDIATELY. YOUR RESPONSE ON THIS WILL GUIDE MY FUTURE COURSE OF ACTIONS ON THE ISSUES.
Punjab National Bank
Head Office, 7 Bhikhaiji Cama Place, New Delhi-110607
Personal Banking | Internet Banking Services | Corporate Banking Services
Its been TWO MONTHS now nobody is responding/resolving on the below issues of Non-Receipt of Fund Transfer made to Guwahati Gateway Round Table Charity Project Account Punjab National Bank A/c No. 4590000100025217, IFSC Code PUNB0459000 for Rs. 35, 000/- (Rupees Thirty Five Thousand Only) as on 24-03-2017 via NEFT vide UTR Reference No. 20170353251DC
Please see the below RBI Guidelines of Delay of Executing Fund Transfer:
Rights and Obligation of Beneficiary Bank:-
(a) The beneficiary bank shall execute the payment instruction within two hours of batch settlement (B+2) on the NEFT working day unless it notices one or more of the following deficiencies –
The beneficiary bank has no such account number as mentioned in the payment instructions.
The beneficiary bank is bound by instructions of the beneficiary not to give or receive any credit to the account. No credit could be afforded to the Beneficiary's account for any other reasons.
(b) The beneficiary bank may reject a payment instruction on one or more of the grounds mentioned above. The beneficiary bank shall return the funds and the reasons for the return as per the NEFT procedure, specified in Paragraph 6 (ix) of these guidelines to the sending bank.
(c) The beneficiary branches would make payment to the beneficiaries within two hours of batch settlement time by crediting the specified account of the beneficiary or otherwise placing funds at the disposal of the beneficiary. For any delay, beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent). Payment of penal interest shall be made to customer even if no claim is lodged by the customer to that effect.
(d) The receiving bank shall maintain the record of all payment instructions received by it for a period of ten years in terms of guidelines issued by RBI under the Payment and Settlement Systems Act on preservation of information / data / record pertaining to payment system applications.
(e) Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 will have jurisdiction in case the customers' complaints are not resolved within thirty days.
NEFT - Customer Service and Charges - Adherence to Procedural Guidelines and Circulars
With a view to minimizing instances of customer complaints, all participant banks (both direct as well as sub-members), are advised to ensure adherence to extant instructions as under:
Positive confirmation of credit to beneficiary account should be invariably sent for all inward transactions received by the bank. Banks originating the NEFT transactions should ensure that the positive confirmation is relayed to all remitting customers, including walk-in customers who provide their mobile number / e-mail id. Intimation of failed / returned transactions should also be brought to the notice of the remitting customer and funds credited to the account immediately / returned to the remitter at the earliest.
In case of delayed credits or delayed returns, the penal interest as applicable is paid suo-moto to the customer. Even in the case of back-dating or value-dating such delayed transactions, banks should pay the penal interest for the delayed period.
THE FOLLOWING ACTIONS NEEDS TO BE IMPLEMENTED BY THE CONCERNED BANKS OR Banking Ombudsmen under the RBI's Banking Ombudsman Scheme, 2006 WITHOUT FAIL:-
1. The Bank who is in default in our above case has failed to credit the amount of Rs. 35, 000/- for more than 14 months now needs to return the money to the beneficiary for delay with penalty. Beneficiary bank is liable to pay penalty (at the rate RBI LAF Repo rate plus two percent) TO THE BENEFICIARY
2. We request strictest and maximum possible punishment to the Bank officials whoever is found responsible for such delay and non credit of Fund Transfer amount to the beneficiary.
3. The Branch Manager and all other Top Bank Officials who are found negligent in rendering satisfactory banking services should be SUSPENDED FOREVER.
4. Our above case raises a questions mark: Are there no analytical system to check pending transactions at the banks end so that corrective necessary actions can be taken for the aggrieved customers before much delay ? What Bank officials are doing all day long ?
5. Both ICICI Bank and PNB has been found NEGLIGENT IN RENDERING SERVICES.
6. Are Banks following RBI Rules and Guidelines laid down for Fund Transfers ? In our case it has not been followed for a long time. Banks are not following Adherence to Procedural Guidelines and Circulars issued by RBI which helps in to minimizing instances of customer complaints.
WE DO HEREBY REQUEST ALL THE CONCERNED BANKS AND RBI BANKING Ombudsmen TO TAKE ALL THE CORRECTIVE STEPS TO SOLVE THE LONG PENDING ISSUES IMMEDIATELY. YOUR RESPONSE ON THIS WILL GUIDE MY FUTURE COURSE OF ACTIONS ON THE ISSUES.