Product issue, no brand tag provided during delivery

I ordered a shoe from FLIPKART, which has been delivered without a brand tag and warranty card. It was a local shoe costing INR 387. And i have raised a complaint against that.. But at last the supervisor name JATIN from Rajasthan said product came with a high quality check so we will not pick up your order without brand tag and will not refund your money. So this a total harrasment, and I am a Flipkart Plus Customer and as customer is claiming for refund supervisor is not helping and not taking any steps to help out..It should me escalated to the high authority as I want my refund back.

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