Myntra.com not refunding

#1
I had ordered ray-ban sunglasses. Returned it by DTDC since I found my lost sunglasses by the time these arrived. But Myntra is now saying that they did not receive the product. They received an empty case by courier. We had shipped it properly and shown it at DTDC before shipping. Myntra has signed and received the courier. But now they are saying that the sunglasses are missing.
 

expert

Administrator
Staff member
#2
Please inquire with them the weight of the package and photo of it.

Pl. check the weight during dispatch(it'll be there in the receipt).

You should have insured it.
 
#3
Thanks. I know I should have insured it but I did not because so many times before we have returned for size and other issues. Myntra replied asking to give our side details first , weight,etc. We have asked them to send us the details first so we can compare. Is there no other way to fix this issue? Should we lodge a complain against DTDC as well?
 

expert

Administrator
Staff member
#4
First let Myntra analyze this. Then lodge complaint with DTDC. In this case I'd suspect DTDC staff much more than Myntra's.
 

Online statistics

Members online
0
Guests online
26
Total visitors
26