Money refunding issue (PNR no. 2447733960)

Ticket booking date_ 19/06/2018
Journey date_03/07/2018
TDR file date_03/07/2018
Booking id_ (Ar_Jyoti)
This not the valid ticket payment could be not refundable but why rest of five tickets are not refundable.this is the very irresponble reason and invalid rules.i would also going consumer forum for this because it is not the valid reason for not refundable reason.

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