I have LG Side by Side Refrigerator with a water and ice dispenser. Ice is getting deposited on the back side of the freezer section. Due to this the cooling is not proper in the fridge. Also, freezing is not taking place in the freezer section due to which frozen food items are getting spoilt. I had made a complaint#RNA 111027013522 ON 27-OCT-2011. Technician came and told us to switch off the fridge so that the ice will get melted and then he will come the next day to resolve the problem. After that nobody came. We again registered a complaint # RNA 111029008157 ON 29-OCT-2011. No response for that also till now. And the ice deposition on the back side of freezer is increasing. What happened to 2.1.1 policy of LG?