IRCTC tatkal ticket cancellation refund made in wrong account

[CarlSiva]

Dear Sir /Madam,

I have booked two tatkal tickets on 24th January, 2018 (Transaction ID: 100001131191458). It turned out to be Waitlisted (WL) tickets. It got cancelled automatically. I was waiting for the refund but it did not happened.

As I checked my IRCTC account now it showed up as amount has been refunded, but I guess, in wrong account. Please check the below screenshot.

I booked the tickets from Indian Bank (Account Number: 616992008). It should have been refunded in Indian Bank and not in KMB. And I don't have any account in KMB.

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This was the mail I sent to IRCTC (care@irctc.co.in) but they are just replying with auto-generated different issue-ticket numbers every time I send a mail. Their customer care numbers provided in their site is also not working.

Please can anyone suggest a solution for this issue.

Thank you.

 

[expert]

If you email to care@irctc.co.in you will get a ticket number. But you need to call them once to get it's response. Otherwise your ticket will be deleted.

 

[CarlSiva]

I tried calling already but could not reach them. Nevertheless I got refunded. Hope no more issues arise in future. Anyhow thanks for your suggestion.