Indian railways refund policy

[kundan555]

HI,

I have a serious concern regarding the Indian Railways refund policy. I booked a return ticket from chennai to delhi for 12 -Jul 6:30 am in morning. Unfortunately I was not able to catch the train. I missed my trains by 5 mins. The return policy was just changed on 1 July wherein if you miss your train you need to cancel your ticket within 2 hours of train departure. When I missed my train I was very frustrated and angry. I realized that I have to cancel my ticket too. As I was in roaming I was using another phone with no Internet. By the time I realized it was 30 mins past since train left. I wondered around in search of Internet but could not find any where around. After struggling I left and decided to return home to cancel my ticket. Now by the time I cancelled the ticket, 2 hour time tat was over. When I filed the TDR I was informed that amound cannot be refunded for the ticket. I am feeling very bad and angry as to why Indian railways has fixed a time tat of 2 hours for online users. Or they should provide us with a counter on Railway station to cancel the ticket.

Please raise my concern to appropriate authority.

 

[expert]

In any case Railways will check from the charts if you traveled or not. Then only will they issue a refund. Limiting 2 hours looks like for making easy money to already disturbed passenger. Somebody should take all these to the Monopolies and Restrictive Trade Practices Commission

I fear consumer forum may not give you relief from this rule.