Dear all,
Let me share you our experience of visiting india post-fatasil ambari, fayal ahmed rd, ambari road, fatasil ambari, guwahati, assam 781025, india for the purpose of opening a post office savings account.
The day we first visited the place we asked the officer in charge to provide us forms for the purpose of opening post office savings account which which replied to us that they have no forms are available to them for now. They are waiting forms to come to them from other places. They asked us to come week later. Then we asked them whether forms downloaded from india post website will be ok for account opening to which they replied as to be ok. We returned back to home, downloaded the forms from official website and filled the same as instructed.
Next day we visited the place with our duly filled forms and all the identity and address proof documents. Upon giving the forms to them to our surprise they told us that now passbook in not available with them so account can not be opened by them. They asked us to come next month.
What the hell is going on? We returned home losing our time and efforts.
If they do not have passbook printed nor do they have forms for savings account opening what they are all doing there. All forms can easily be downloaded over internet, these people do not have such awareness, knowledge or any form of basic understanding of the work they are supposed to do. What kind of training and guidelines are provide to them? Even a child can download a form from internet. On what basis they are selected for these govt jobs? Or no basis is required for selection in govt jobs? If the passbooks are not available with them can't them order them before they are exhausted. They should always maintain a buffer for everything so that normal function of the post office does not gets hampered. What the post office head master is doing? Can't they look after what is required in the post office?
We have found them to be typical government employees with similar level of laziness and negligence towards work. Their behaviors are most of the time very rude.
Their phones never work and they won’t do a dime out of their required duties. I think the problem is that these all designations and salaries they get are not performance oriented instead they are based on years of service. The more number of years they have worked, the higher in rank they could get and so on.. Hence when there is no reward based on customer satisfaction or performance of an employee, no one cares about behaving well with fellow users of these government services. And the problem is, they know that they won't get punished. Even if someone manages to lodge a complain, the authority (God knows who is that!) will never tell them to behave properly.
Most of the time shipments reaches the post office but they are kept for many days and delivered after 10-20 days. No shipment reaches within 1/2 days because the postman was too lazy to deliver the parcel and kept it in the post office itself for a few days! These people are so lazy that you can never expect delivery within 1/2 days. Many times people order medicines which are not available nearby markets. When will these guys be little serious about things? Or are they trying to make sure that nobody wastes money on india post and start posting on dtdc etc?
No matter whether you are sending item through speed post or the registered parcel, postman will never call you before the delivery attempt. If you are not at home then you will miss it. The second attempt is sometimes delayed by 3–4 days. Its not the ideal situation.
Seriously, india post have a terrible service.
I am extremely doubtful about the success of indian post payment bank.
The work culture of an organization can’t be changed easily.
It is almost impossible to change the characteristic of a government organization in india because their pay, perks and job is secured.
Today these govt dept. Have become sick and a black hole to shrunk taxpayer’s money.
Post office employees can’t change its behavior because their job is secured.
I would like to see india post succeeding in future.
However, it would not be less than a miracle if that happens.
So with this mail we want to request government of india and all the concerned officials to take appropriate measures to resolving all the above mentioned issues with india post.
From
Ashok sharma
Guwahati, assam
+91-98642-72826
Let me share you our experience of visiting india post-fatasil ambari, fayal ahmed rd, ambari road, fatasil ambari, guwahati, assam 781025, india for the purpose of opening a post office savings account.
The day we first visited the place we asked the officer in charge to provide us forms for the purpose of opening post office savings account which which replied to us that they have no forms are available to them for now. They are waiting forms to come to them from other places. They asked us to come week later. Then we asked them whether forms downloaded from india post website will be ok for account opening to which they replied as to be ok. We returned back to home, downloaded the forms from official website and filled the same as instructed.
Next day we visited the place with our duly filled forms and all the identity and address proof documents. Upon giving the forms to them to our surprise they told us that now passbook in not available with them so account can not be opened by them. They asked us to come next month.
What the hell is going on? We returned home losing our time and efforts.
If they do not have passbook printed nor do they have forms for savings account opening what they are all doing there. All forms can easily be downloaded over internet, these people do not have such awareness, knowledge or any form of basic understanding of the work they are supposed to do. What kind of training and guidelines are provide to them? Even a child can download a form from internet. On what basis they are selected for these govt jobs? Or no basis is required for selection in govt jobs? If the passbooks are not available with them can't them order them before they are exhausted. They should always maintain a buffer for everything so that normal function of the post office does not gets hampered. What the post office head master is doing? Can't they look after what is required in the post office?
We have found them to be typical government employees with similar level of laziness and negligence towards work. Their behaviors are most of the time very rude.
Their phones never work and they won’t do a dime out of their required duties. I think the problem is that these all designations and salaries they get are not performance oriented instead they are based on years of service. The more number of years they have worked, the higher in rank they could get and so on.. Hence when there is no reward based on customer satisfaction or performance of an employee, no one cares about behaving well with fellow users of these government services. And the problem is, they know that they won't get punished. Even if someone manages to lodge a complain, the authority (God knows who is that!) will never tell them to behave properly.
Most of the time shipments reaches the post office but they are kept for many days and delivered after 10-20 days. No shipment reaches within 1/2 days because the postman was too lazy to deliver the parcel and kept it in the post office itself for a few days! These people are so lazy that you can never expect delivery within 1/2 days. Many times people order medicines which are not available nearby markets. When will these guys be little serious about things? Or are they trying to make sure that nobody wastes money on india post and start posting on dtdc etc?
No matter whether you are sending item through speed post or the registered parcel, postman will never call you before the delivery attempt. If you are not at home then you will miss it. The second attempt is sometimes delayed by 3–4 days. Its not the ideal situation.
Seriously, india post have a terrible service.
I am extremely doubtful about the success of indian post payment bank.
The work culture of an organization can’t be changed easily.
It is almost impossible to change the characteristic of a government organization in india because their pay, perks and job is secured.
Today these govt dept. Have become sick and a black hole to shrunk taxpayer’s money.
Post office employees can’t change its behavior because their job is secured.
I would like to see india post succeeding in future.
However, it would not be less than a miracle if that happens.
So with this mail we want to request government of india and all the concerned officials to take appropriate measures to resolving all the above mentioned issues with india post.
From
Ashok sharma
Guwahati, assam
+91-98642-72826