HP's horrible service center service

I purchased an all in one colour printer,the same is giving problem ,which is under warranty,the service enggr.,Has visited my house,and,has advised me,that it has to be taken,to the service centre,the quality of the service of Redington,is so pathetic,had i been knowing this,i would not have bought the same,in fact the quality,of Hp ,products,and,the Redington India,seems,to be so horrendous and disgusting,can any one advice?

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