HDFC bank is interested in simply earning its commission

I've a credit card ending 7604. Recently I bought a software from a dubious site which turned out to be pirated. I paid some Rs. 1500 using my credit card. It did not even sent me the bill.

I asked chargeback for this transaction from HDFC Bank. I wrote a letter to them. But I got a reply from them that I should give them a bill to cancel and get refund of this transaction.

Just think, why will a fraud website give me bill.
Moreover I know foreign respected banks do help their customers when they get fraud transactions.
So finally I forgot this issue.
But you all should know that HDFC Bank is happy getting good commissions from my credit card but no interest in safe guarding my interests.

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