Harrassing for Replacement / Refund

Dear All
I received my ordered Koutons Shirts Reference no. 27404478 on 19/11/13. Due to Size problem I sent back by first flight courier no. MM0599361 Dt. 22/11/13 with detail letter for replacement only even these shirt are not of that quality which is shown in picture & same delivered at 100BestBuyOffice on 23/11/13. But yet I did not get replaced shirt back and even I am not getting any possitive reply from customer care. I mail to service/legal/care@100bestbuy.com 3 times. But I did not get single reply. I am calling to customer care but they are not replying exactly and disconnecting my call.
I have lost Rs. 1217/- for shirts including delivery and COD charges. And Rs. 280/- for return courier.
I am not getting mentally harassed from this company.

If I did not get any reply till tomorrow by 5pm I will go for other action.


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