FLIPKART should be banned

#1
flipkart is the most pathetic e-commerce company ever. here is the detailed story ...MUST READ FOR ANYONE WHO DOES NOT WANT TO BE TAKEN FOR A RIDE BY flipkart:Flipkart Customer Support
Mar 11 (2 days ago)

to me

Dear Nimisha,

Greetings from Flipkart!

This is with reference to your order ID: OD40131014315
Reference number: 140307-014602

We regret to inform you that we will not be able to assist you further in this regard. We request you to take this issue with the bank.

Thank you for your patience and we request your kind cooperation in this regard.

Did I solve your problem? Please click here to let me know.

Please write back to us should you have any other questions or need further assistance.

Regards,
manish
Customer Support

Incident History
Customer By Email (.) 11/03/2014 05.05 PM
How will the bank foreclose the emi if they dont receive instructions to do
that...and did flipkart give the instructions to them...NO...u screwed up n
expect me to do d running around...thats not how this works...I want my
interest charges refunded n flipkart is LIABLE
On Mar 11, 2014 4:58 PM, "Flipkart Customer Support"
wrote:

>
> Dear Nimisha,
>
> Greetings from Flipkart!
>
> This is with reference to your order ID: OD40131014315
> Reference number: 140307-014602
>
> We would like to inform you that we have refunded the the entire amount
> once the order has been cancelled. The EMI foreclosure is done at the
> bank's end. Merchant does not have any role in EMI foreclosure.
>
> Thank you for your patience and we request your kind cooperation in this
> regard.
> *Did I solve your problem? Please click here to let me know.
> *
>
> Please write back to us should you have any other questions or need
> further assistance.
>
> Regards,
> manish
> Customer Support
>
> * Incident History* * Customer By Email (.)*11/03/2014 04.45 PM I have
> already contacted the bank and they have refused to reverse the
> interest charges...and why should they...it was flipkart's duty to
> foreclose the emi which u forgot to do...now u either refund the interest
> charged to me due to your error or I drag you to consumer court and
> retrieve what is owed to me plus damages....be very careful in your
> response as I have every ibtention of fighting it out till the end
> On Mar 11, 2014 4:39 PM, "Flipkart Customer Support"
> wrote:
>
> >
> > Dear Nimisha,
> >
> > Greetings from Flipkart!
> >
> > This is with reference to your order ID: OD40131014315
> > Reference number: 140307-014602
> >
> > We sincerely apologize for the inconvenience caused. We would like to
> > inform you that we have refunded an amount of Rs.97900/- on 08-02-2014
> for
> > the above mentioned transaction made by you. We kindly request you to
> get
> > in touch with the card issuing bank for EMI foreclosure and reversal of
> > interest charges.
> >
> > Thank you for your patience and we request your kind cooperation in this
> > regard.
> > *Did I solve your problem? Please click here to let me know.
> > *
> >
> > Please write back to us should you have any other questions or need
> > further assistance.
> >
> > Regards,
> > manish
> > Customer Support
> >
> > * Incident History* * Response Via Email (nitin.kolekar)*07/03/2014
> 03.41
> > PM Hi Nimisha,
> >
> > Thank you for taking your time to write to us.
> >
> > I certainly understand your concern and offer my sincere apologies for
> the
> > inconvenience caused.
> >
> > I have notified this issue to our concerned team. We will get in touch
> > with you in the next 24 hours with an exact update and assist you
> further.
> >
> > You have my assurance that we will have your issue resolved in the best
> > possible way.
> >
> > I request your kind patience in this regard. * Auto-Response*07/03/2014
> > 01.40 PM Dear Customer,
>
> This email is for your reference only.
> > You do not need to reply to this mail.
>
> We will get back to you
> > at the earliest.
>
> Customer Support

>
> > * Customer By Email (.)*07/03/2014 01.40 PM Date: 2014-03-07 13:36:47
> >

> >
> >
> >
> > Payment - Prepaid
> >
> > please note i purchased an apple laptop for rs.97,900 in feb and opted
> for
> > emi facility using my icici credit card. later the order was cancelled
> by
> > me and flipkart refunded the amount of rs.97,900. however flipkart did
> not
> > inform the bank to foreclose the emi due to which rs.2,134.98 was
> charged
> > as interest and service tax from my bank. i need flipkart to refund this
> > amount to me as the emi request was placed with u. it is flipkart that
> shud
> > have informed the bank to cancel the emi or informed me to contact the
> > bank. neither of these were done by flipkart due to which the i the
> > customer am suffering. the call reference no. with icici bank is
> > SR309131598 using which i foreclosed the emi. BUT I HOLD FLIPKART LIABLE
> > FOR REFUND OF THE INTEREST CHARGED TO ME DUE TO EMI OPTION WHICH
> FLIPKART
> > DID NOT CANCEL. Kindly refund the amount asap else I will be forced to
> take
> > this to consumer court
> > * Response Via Email (manish)*11/03/2014 04.39 PM Dear Nimisha,
>
> Greetings from Flipkart!
>
> This is with reference to your order ID: OD40131014315
> Reference number: 140307-014602
>
> We sincerely apologize for the inconvenience caused. We would like to
> inform you that we have refunded an amount of Rs.97900/- on 08-02-2014 for
> the above mentioned transaction made by you. We kindly request you to get
> in touch with the card issuing bank for EMI foreclosure and reversal of
> interest charges.
>
> Thank you for your patience and we request your kind cooperation in this
> regard. * Response Via Email (nitin.kolekar)*07/03/2014 03.41 PM Hi
> Nimisha,
>
> Thank you for taking your time to write to us.
>
> I certainly understand your concern and offer my sincere apologies for the
> inconvenience caused.
>
> I have notified this issue to our concerned team. We will get in touch
> with you in the next 24 hours with an exact update and assist you further.
>
> You have my assurance that we will have your issue resolved in the best
> possible way.
>
> I request your kind patience in this regard. * Auto-Response*07/03/2014
> 01.40 PM Dear Customer,

This email is for your reference only.
> You do not need to reply to this mail.

We will get back to you
> at the earliest.

Customer Support


> * Customer By Email (.)*07/03/2014 01.40 PM Date: 2014-03-07 13:36:47
>

>
>
>
> Payment - Prepaid
>
> please note i purchased an apple laptop for rs.97,900 in feb and opted for
> emi facility using my icici credit card. later the order was cancelled by
> me and flipkart refunded the amount of rs.97,900. however flipkart did not
> inform the bank to foreclose the emi due to which rs.2,134.98 was charged
> as interest and service tax from my bank. i need flipkart to refund this
> amount to me as the emi request was placed with u. it is flipkart that shud
> have informed the bank to cancel the emi or informed me to contact the
> bank. neither of these were done by flipkart due to which the i the
> customer am suffering. the call reference no. with icici bank is
> SR309131598 using which i foreclosed the emi. BUT I HOLD FLIPKART LIABLE
> FOR REFUND OF THE INTEREST CHARGED TO ME DUE TO EMI OPTION WHICH FLIPKART
> DID NOT CANCEL. Kindly refund the amount asap else I will be forced to take
> this to consumer court
>
Response Via Email (manish) 11/03/2014 04.58 PM
Dear Nimisha,

Greetings from Flipkart!

This is with reference to your order ID: OD40131014315
Reference number: 140307-014602

We would like to inform you that we have refunded the the entire amount once the order has been cancelled. The EMI foreclosure is done at the bank's end. Merchant does not have any role in EMI foreclosure.

Thank you for your patience and we request your kind cooperation in this regard.
Customer By Email (.) 11/03/2014 04.45 PM
I have already contacted the bank and they have refused to reverse the
interest charges...and why should they...it was flipkart's duty to
foreclose the emi which u forgot to do...now u either refund the interest
charged to me due to your error or I drag you to consumer court and
retrieve what is owed to me plus damages....be very careful in your
response as I have every ibtention of fighting it out till the end
On Mar 11, 2014 4:39 PM, "Flipkart Customer Support" <cs@flipkart.com>
wrote:

>
> Dear Nimisha,
>
> Greetings from Flipkart!
>
> This is with reference to your order ID: OD40131014315
> Reference number: 140307-014602
>
> We sincerely apologize for the inconvenience caused. We would like to
> inform you that we have refunded an amount of Rs.97900/- on 08-02-2014 for
> the above mentioned transaction made by you. We kindly request you to get
> in touch with the card issuing bank for EMI foreclosure and reversal of
> interest charges.
>
> Thank you for your patience and we request your kind cooperation in this
> regard.
> *Did I solve your problem? Please click here to let me know.
> *
>
> Please write back to us should you have any other questions or need
> further assistance.
>
> Regards,
> manish
> Customer Support
>
> * Incident History* * Response Via Email (nitin.kolekar)*07/03/2014 03.41
> PM Hi Nimisha,
>
> Thank you for taking your time to write to us.
>
> I certainly understand your concern and offer my sincere apologies for the
> inconvenience caused.
>
> I have notified this issue to our concerned team. We will get in touch
> with you in the next 24 hours with an exact update and assist you further.
>
> You have my assurance that we will have your issue resolved in the best
> possible way.
>
> I request your kind patience in this regard. * Auto-Response*07/03/2014
> 01.40 PM Dear Customer,

This email is for your reference only.
> You do not need to reply to this mail.

We will get back to you
> at the earliest.

Customer Support


> * Customer By Email (.)*07/03/2014 01.40 PM Date: 2014-03-07 13:36:47
>

>
>
>
> Payment - Prepaid
>
> please note i purchased an apple laptop for rs.97,900 in feb and opted for
> emi facility using my icici credit card. later the order was cancelled by
> me and flipkart refunded the amount of rs.97,900. however flipkart did not
> inform the bank to foreclose the emi due to which rs.2,134.98 was charged
> as interest and service tax from my bank. i need flipkart to refund this
> amount to me as the emi request was placed with u. it is flipkart that shud
> have informed the bank to cancel the emi or informed me to contact the
> bank. neither of these were done by flipkart due to which the i the
> customer am suffering. the call reference no. with icici bank is
> SR309131598 using which i foreclosed the emi. BUT I HOLD FLIPKART LIABLE
> FOR REFUND OF THE INTEREST CHARGED TO ME DUE TO EMI OPTION WHICH FLIPKART
> DID NOT CANCEL. Kindly refund the amount asap else I will be forced to take
> this to consumer court
>
Response Via Email (manish) 11/03/2014 04.39 PM
Dear Nimisha,

Greetings from Flipkart!

This is with reference to your order ID: OD40131014315
Reference number: 140307-014602

We sincerely apologize for the inconvenience caused. We would like to inform you that we have refunded an amount of Rs.97900/- on 08-02-2014 for the above mentioned transaction made by you. We kindly request you to get in touch with the card issuing bank for EMI foreclosure and reversal of interest charges.

Thank you for your patience and we request your kind cooperation in this regard.
Response Via Email (nitin.kolekar) 07/03/2014 03.41 PM
Hi Nimisha,

Thank you for taking your time to write to us.

I certainly understand your concern and offer my sincere apologies for the inconvenience caused.

I have notified this issue to our concerned team. We will get in touch with you in the next 24 hours with an exact update and assist you further.

You have my assurance that we will have your issue resolved in the best possible way.

I request your kind patience in this regard.
Auto-Response 07/03/2014 01.40 PM
Dear Customer,<br /><br />This email is for your reference only. You do not need to reply to this mail.<br /><br />We will get back to you at the earliest.
Customer By Email (.) 07/03/2014 01.40 PM
Date: 2014-03-07 13:36:47





Payment - Prepaid

please note i purchased an apple laptop for rs.97,900 in feb and opted for emi facility using my icici credit card. later the order was cancelled by me and flipkart refunded the amount of rs.97,900. however flipkart did not inform the bank to foreclose the emi due to which rs.2,134.98 was charged as interest and service tax from my bank. i need flipkart to refund this amount to me as the emi request was placed with u. it is flipkart that shud have informed the bank to cancel the emi or informed me to contact the bank. neither of these were done by flipkart due to which the i the customer am suffering. the call reference no. with icici bank is SR309131598 using which i foreclosed the emi. BUT I HOLD FLIPKART LIABLE FOR REFUND OF THE INTEREST CHARGED TO ME DUE TO EMI OPTION WHICH FLIPKART DID NOT CANCEL. Kindly refund the amount asap else I will be forced to take this to consumer court

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