delay in returning phone from service center

I bought my phone micromax canvas 4 a 210 on feb, 2014 for 15092 rs. After 8 months my phone didnt work properly. I gave it to micromax service center which is in mumbai bhandup area. I gave it on sep 30, 2014. After that I asked them lot of times through phone and email also. They are saying that they have sent the phone to the factory. From the factory it hasnot come back. Its been 2 months since i have given my phone. I have lodged a complaint also in micromax customer care. complaint no. is mmx0711143334. Please tell me proper solution for this problem. I have attached the jobsheet also. I will also send some of the talks with micromax care through email also. Please tell me a proper solution.It is happening for a lot of invoice no. BIL20140200020247. My job sheet no.

Contact No. 7738266655

Service center address: M/S CELL Q communications pvt ltd.,

G-336, Upper ground floor, Dreams Mall,
LBS marg, Bhandup West Mumbai - 400078
Tel:022 65623334

device model: micromax canvas 4 a 210
job sheet no.: w030414 0914 12514043


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