Today morning from 5:08 AM to 5:10 AM 6 transactions were made from my debit card for which the amount totals to approx 64,000. I did not do any of these transactions. I got SMS for all these transactions and even checked online that these transactions were made.
I immediately called ICICI bank customer care and got my complaint registered and got the card blocked. Customer care executive told me to register FIR with police and I will get the registered complaint number in an hour but I did not get any intimation on the same.I went to Powai police station and I was told by the inspector that there is no need for the FIR and I need to fill the dispute letter with the bank. I will go the powai branch and get the dispute letter filled as well at 9am.
Following are the transaction details
1) Rs 3638.27 to MPS*FARMACIA LO
2) Rs 7909.96 to MPS*FARMACIA CE
3) Rs 72417.87 to MPS*SUPERCOR EX
4)Rs 4588.38 to MPS*FINANPHARMA
5)Rs 457.21 to MIN*SAMMANAHOTE
6)Rs 35817.28 to TIENDA VIPS
Looks like all these are European(Spain & Argentinan) establishments.
There are few things that baffles me.
1) When I normally do any transaction with my debit card(which I do for my bill payment) I normally get a OTP on my registered number but in this case I did not get any OTP. I received SMSes for the transactions but there was no SMS for OTP.I checked in my profile and registered number is still my number.
Appreciate help in getting this resolved
I immediately called ICICI bank customer care and got my complaint registered and got the card blocked. Customer care executive told me to register FIR with police and I will get the registered complaint number in an hour but I did not get any intimation on the same.I went to Powai police station and I was told by the inspector that there is no need for the FIR and I need to fill the dispute letter with the bank. I will go the powai branch and get the dispute letter filled as well at 9am.
Following are the transaction details
1) Rs 3638.27 to MPS*FARMACIA LO
2) Rs 7909.96 to MPS*FARMACIA CE
3) Rs 72417.87 to MPS*SUPERCOR EX
4)Rs 4588.38 to MPS*FINANPHARMA
5)Rs 457.21 to MIN*SAMMANAHOTE
6)Rs 35817.28 to TIENDA VIPS
Looks like all these are European(Spain & Argentinan) establishments.
There are few things that baffles me.
1) When I normally do any transaction with my debit card(which I do for my bill payment) I normally get a OTP on my registered number but in this case I did not get any OTP. I received SMSes for the transactions but there was no SMS for OTP.I checked in my profile and registered number is still my number.
Appreciate help in getting this resolved
