t the time of joining, Country Vacations have promised me to pay the amount and when I am coming with Credit Card will pay me back the amount and the payment then will be as EMI with 0% interest.
After 2 weeks I have tried to contact them, no response, Ms. Kavitha was the Manager, finally I have called her,she said will arrange money and will contact me..
There after no calls from her. I have contacted her and their customer service, but all went in vain.
Secondly at the time of joining, its been promised that will get an additional package of holiday to Dubai at free of cost. Unfortunately, it was not mentioned in the agreement.
Third thing, HDFC health care insurance for me and my family will be given.
When I contacted Customer service, I got the reply that they are unaware about Dubai Package and health insurance is in process. These happened after multiple times of contact via phone, email and complaint link in your website.
Again I have tried to get in touch with Country Vacations for conducting my kids birthday celebration for a hall and dinner. But no use. I failed that too... there is no use for me...
Finally, I have decided to cancel my membership, but all the time i got pissed off as its too difficult to get in touch with them. I think to go to MOON and come back is easier than this.
After this I get in touch with their customer service personnel and I have asked for the refund and the reason I told that its hard to reach you. Then the customer service personnel gave me a landline number and asked me to call. Again same thing, either its engaged or not answering the call. Finally I told this too to that fellow. For that I got a reply "That is land line numbers and we are working from 10.30am to till 7pm approximately 10,000 members are there in only chennai branch. we are not sitting simply."
I used to receive email regarding the functions or some events carried out in Jade resort and specifically mention that if interested contact that particular mobile number. that was also not working. No one answers for that and I used to send sms to that number. When I saw a email regarding Magic show and I asked my Kid, she was very much interested and i tried to call that mobile number (9710447365) and as its not reachable I send sms to that, but no response. My Kid worried very much. I gave her hope and I couldn't able to make it happen.
After 2 weeks I have tried to contact them, no response, Ms. Kavitha was the Manager, finally I have called her,she said will arrange money and will contact me..
There after no calls from her. I have contacted her and their customer service, but all went in vain.
Secondly at the time of joining, its been promised that will get an additional package of holiday to Dubai at free of cost. Unfortunately, it was not mentioned in the agreement.
Third thing, HDFC health care insurance for me and my family will be given.
When I contacted Customer service, I got the reply that they are unaware about Dubai Package and health insurance is in process. These happened after multiple times of contact via phone, email and complaint link in your website.
Again I have tried to get in touch with Country Vacations for conducting my kids birthday celebration for a hall and dinner. But no use. I failed that too... there is no use for me...
Finally, I have decided to cancel my membership, but all the time i got pissed off as its too difficult to get in touch with them. I think to go to MOON and come back is easier than this.
After this I get in touch with their customer service personnel and I have asked for the refund and the reason I told that its hard to reach you. Then the customer service personnel gave me a landline number and asked me to call. Again same thing, either its engaged or not answering the call. Finally I told this too to that fellow. For that I got a reply "That is land line numbers and we are working from 10.30am to till 7pm approximately 10,000 members are there in only chennai branch. we are not sitting simply."
I used to receive email regarding the functions or some events carried out in Jade resort and specifically mention that if interested contact that particular mobile number. that was also not working. No one answers for that and I used to send sms to that number. When I saw a email regarding Magic show and I asked my Kid, she was very much interested and i tried to call that mobile number (9710447365) and as its not reachable I send sms to that, but no response. My Kid worried very much. I gave her hope and I couldn't able to make it happen.