Content:
- Product: Cosmic Byte Hades Gaming Headset (₹4,524)
- Purchase Date: April 12, 2025
- Issue 1 (July): Mic jack failure - replaced under warranty
- Issue 2 (August): Power button jam - refund refused
- Company initially agreed to refund (Aug 25), then reversed (Sep 5)
- Currently: Product with them since Sep 13, still refusing refund
Timeline of Issues
Purchase: April 2025 – Cost ₹4,524
First Defect (July 2025):
I asked Cosmic Byte to process a full refund instead of another replacement, citing the Consumer Protection Act (2019) since the product had failed twice within a short span.
Company’s Responses
The entire process has been exhausting: multiple emails, contradictory responses, and repeated delays.
Two major defects in 130 days shows poor quality control.
The company kept flip-flopping between refund and replacement, despite clear consumer rights.
Questions:
1. Are two separate defects in 130 days grounds for refund under CPA 2019?
2. Can company policies override consumer protection law?
3. Should I file consumer court complaint?
- Product: Cosmic Byte Hades Gaming Headset (₹4,524)
- Purchase Date: April 12, 2025
- Issue 1 (July): Mic jack failure - replaced under warranty
- Issue 2 (August): Power button jam - refund refused
- Company initially agreed to refund (Aug 25), then reversed (Sep 5)
- Currently: Product with them since Sep 13, still refusing refund
Timeline of Issues
Purchase: April 2025 – Cost ₹4,524
First Defect (July 2025):
- Mic jack stopped working due to poor soldering on PCB.
- Product was replaced under warranty.
- Main power button jammed, causing the headset to keep turning on/off.
- Only 130 days after purchase – clearly a quality issue.
I asked Cosmic Byte to process a full refund instead of another replacement, citing the Consumer Protection Act (2019) since the product had failed twice within a short span.
Company’s Responses
- At first, support sent me standard instructions for reverse pickup and warned me about “warranty void if damaged.”
- I pushed back, insisting on a refund and not another replacement.
- On Aug 25, 2025, they agreed in writing to refund once the product was returned.
- I shipped the product back, even including a replacement USB cable because the original one broke early on.
- On Sep 5, 2025, Cosmic Byte suddenly reversed their stance, saying refunds are not possible and only repair/replacement can be given.
- I sent multiple mails, including a settlement proposal (refund + compensation) to resolve it amicably.
- When that was ignored, I issued a final legal notice, citing Consumer Protection Act provisions and previous legal precedents.
- I demanded ₹8,524 (refund + harassment compensation), while warning that a consumer court claim could go much higher.
- After the legal notice, Cosmic Byte again promised a full refund once the product passed quality check.
- Reverse pickup was arranged, product received at their service center on Sep 13.
- As of Sep 20, they are saying the technical team will check if the product can be “repaired or replaced” before dispatch, even though they had committed to refund earlier.
The entire process has been exhausting: multiple emails, contradictory responses, and repeated delays.
Two major defects in 130 days shows poor quality control.
The company kept flip-flopping between refund and replacement, despite clear consumer rights.
Questions:
1. Are two separate defects in 130 days grounds for refund under CPA 2019?
2. Can company policies override consumer protection law?
3. Should I file consumer court complaint?