BSNL forcefully deducting money

#1
Dear sir,

I am a long time BSNL prepaid mobile service user. On 7.05.2013 a sms from 54334 came declaring my subscription of Fjokes10 and deducted 10/-. On that particular day i didnt carried the mobile and no such subscription done. I tried to call the customer care (9400024365) but nobody picked up. Then i registered my complaint on "http://bsnl.sparshindia.com/complaintportal". My docket no. E07WB300187 on 07.05.2013. It is still open. Then i deactivated all value added services and i got a sms from MIVASB on 08.05.2013. Today again they deducted 10/- in same fasion.

Kindly help me. If a state run company cheats like this then what will happen? My no is 9433049966.
 

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