Amount debited on failed transaction not credited back

I have done an online transaction using my Sbi debit card on 2nd September 2016. The transaction failed but the amount was deducted from my account. Its been over 3 business days and the amount is not credited back. When i contacted the vendor site 'Freecharge' i have been given the following number 'PG ID GSM34722545893 PG bdk' for tracking.

I have contacted the customer care of SBI and didn't get a satisfactory response.
Hope i will get a solution.

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