Hi,
My name is Arun and I own a credit card with IndusInd Bank.
My statement generation date is 3rd of every month. Today, I received a call from a girl name savita from IndusInd collections department. She informed me that my card had crossed the limit and that I need to pay the over limit amount asap.
I told her that it has happened previously as well and I was promised that I wont be ever harassed for this.
And she was like, "Sir, aapko bharna toh padega"
And I was like, wtf, it is not even my due date yet. I told them that it is not even my due date and I have never ever missed any payments and have always paid in full.
And if it was such an issue, why did they allow me to go over my credit card limit and they are charging me for it as well.
And the rude woman savita was like, "Aapko bharna toh padega" and when I told her that I won't pay before my due date, she threatened me and these were her exact words, "Sir, mai bhi addmi bhejke paise collect karwa sakti hu"
Now what is she trying to say. That she will send goons to my house and forcefully collect money from me.
I am now very worried about the safety of my wife and family. I stay in office during the day and god forbid if some unforseen incident happens during my absence.
Also, I am left to wonder if they are willing to go such great lengths to just forcefully take the over limit fee from me, what lengths would they go if someone skips their due date.
I am even going to notify my local police station about this as I don't think what they are doing is legal.
Also, the way the woman spoke to me, I wonder what kind of man would come to my place to collect the money and what will he do to my wife and family, if they tell him that I am not there or I have asked them not to pay.
SCARED.
This is clearly against RBI circular:
https:// rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=9838#1
11. Fair practices in debt collection
11.1 In the matter of recovery of dues, banks should ensure that they, as also their agents, adhere to the extant instructions on Fair Practice Code for lenders (as also BCSBI’s Code of Bank’s Commitment to Customers (those banks which have subscribed to the BCSBI Code). In case banks have their own code for collection of dues, they should, at the minimum, incorporate all the terms of BCSBI’s Code referred above.
11.2 In particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank/NBFC and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.
11.3 Banks/NBFCs/their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.
11.4 The banks should also ensure to comply with the extant guidelines in respect of engagement of recovery agents issued by RBI, as amended from time to time.
If you want safety of your family, stay away from this bank and any of it's service.
P.S. If at all, indusind bank reads this, here is the number from which the lady called me: +91-22 49338809
My name is Arun and I own a credit card with IndusInd Bank.
My statement generation date is 3rd of every month. Today, I received a call from a girl name savita from IndusInd collections department. She informed me that my card had crossed the limit and that I need to pay the over limit amount asap.
I told her that it has happened previously as well and I was promised that I wont be ever harassed for this.
And she was like, "Sir, aapko bharna toh padega"
And I was like, wtf, it is not even my due date yet. I told them that it is not even my due date and I have never ever missed any payments and have always paid in full.
And if it was such an issue, why did they allow me to go over my credit card limit and they are charging me for it as well.
And the rude woman savita was like, "Aapko bharna toh padega" and when I told her that I won't pay before my due date, she threatened me and these were her exact words, "Sir, mai bhi addmi bhejke paise collect karwa sakti hu"
Now what is she trying to say. That she will send goons to my house and forcefully collect money from me.
I am now very worried about the safety of my wife and family. I stay in office during the day and god forbid if some unforseen incident happens during my absence.
Also, I am left to wonder if they are willing to go such great lengths to just forcefully take the over limit fee from me, what lengths would they go if someone skips their due date.
I am even going to notify my local police station about this as I don't think what they are doing is legal.
Also, the way the woman spoke to me, I wonder what kind of man would come to my place to collect the money and what will he do to my wife and family, if they tell him that I am not there or I have asked them not to pay.
SCARED.
This is clearly against RBI circular:
https:// rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=9838#1
11. Fair practices in debt collection
11.1 In the matter of recovery of dues, banks should ensure that they, as also their agents, adhere to the extant instructions on Fair Practice Code for lenders (as also BCSBI’s Code of Bank’s Commitment to Customers (those banks which have subscribed to the BCSBI Code). In case banks have their own code for collection of dues, they should, at the minimum, incorporate all the terms of BCSBI’s Code referred above.
11.2 In particular, in regard to appointment of third party agencies for debt collection, it is essential that such agents refrain from action that could damage the integrity and reputation of the bank/NBFC and that they observe strict customer confidentiality. All letters issued by recovery agents must contain the name and address of a responsible senior officer of the card issuing bank whom the customer can contact at his location.
11.3 Banks/NBFCs/their agents should not resort to intimidation or harassment of any kind, either verbal or physical, against any person in their debt collection efforts, including acts intended to humiliate publicly or intrude the privacy of the credit card holders’ family members, referees and friends, making threatening and anonymous calls or making false and misleading representations.
11.4 The banks should also ensure to comply with the extant guidelines in respect of engagement of recovery agents issued by RBI, as amended from time to time.
If you want safety of your family, stay away from this bank and any of it's service.
P.S. If at all, indusind bank reads this, here is the number from which the lady called me: +91-22 49338809