Vodafone net speed problem !!!!
Today i had one problem about net speed of 2G plan i have....
And i called vodafone 3 times but i dont get any good answer of
solving my speed problem and on last call they talked very rudely also...
And thye told my customer care service will be closed for 45 days form now !!!!!
I need my net speed or refund my money back in my account...
So i have no other options to post it on consumer forum...
Check details of 3 calls i did below :
Name: Nainesh Kapadia
Mobile: 9228211979
company:vodafone
additional mobile number : 9913247966 (from which i called also 2 times)
first call :
------------
date-19-4-2013
time-9:39am
called from-9228211979
call recievded-Mahendra patel
-----------------------------
me: asked for low speed i got...
customer care : Told me we have to manual setting of internet..call from some other number..
Second call :
-------------
date-19-4-2013
time-9:43am
called from-9913247966
call recievded-some other person
--------------------------------
me: asked for low speed and give me gprs setting...
customer care: we have server problem today....So Every vodafone customer have to
remove their battery and sim card and reboot phone to get speed !!!!And if still
you get problem call us again
Third call :
------------
date-19-4-2013
time-10:01am
called from-9913247966
call recieved- some rude person from start
------------------------------------------
me: asked about my problem that i have restart phone...
customer care: no need to give detail about it to me....I know all your problems...
Its in my system already...And this is your 3rd call and your customer care
service will be closed for 45 days from now so get all the details you need in this call !!!
Is this the way to talk with customer ? !!! It is customer care.....
Customer dont know what is your internal company problem.....
And you should told me in first call that your server is donw and it will be fine
in few hours or tomorrow...!!!!
So that person is very rude and my net speed is still very slow...
Actaul-5kbpsx8 = 40 kbps....
Actually 40 kbps will be 2g speed when you exceed your fixed quata which is 1GB for me...
And they provide is it from start !!!!
can you check my speed problem...becuase i dont get any good answers from vodafone...
If they cant refund my money back to my mobile account....
Thanks in advance,
Nainesh Kapadia
Today i had one problem about net speed of 2G plan i have....
And i called vodafone 3 times but i dont get any good answer of
solving my speed problem and on last call they talked very rudely also...
And thye told my customer care service will be closed for 45 days form now !!!!!
I need my net speed or refund my money back in my account...
So i have no other options to post it on consumer forum...
Check details of 3 calls i did below :
Name: Nainesh Kapadia
Mobile: 9228211979
company:vodafone
additional mobile number : 9913247966 (from which i called also 2 times)
first call :
------------
date-19-4-2013
time-9:39am
called from-9228211979
call recievded-Mahendra patel
-----------------------------
me: asked for low speed i got...
customer care : Told me we have to manual setting of internet..call from some other number..
Second call :
-------------
date-19-4-2013
time-9:43am
called from-9913247966
call recievded-some other person
--------------------------------
me: asked for low speed and give me gprs setting...
customer care: we have server problem today....So Every vodafone customer have to
remove their battery and sim card and reboot phone to get speed !!!!And if still
you get problem call us again
Third call :
------------
date-19-4-2013
time-10:01am
called from-9913247966
call recieved- some rude person from start
------------------------------------------
me: asked about my problem that i have restart phone...
customer care: no need to give detail about it to me....I know all your problems...
Its in my system already...And this is your 3rd call and your customer care
service will be closed for 45 days from now so get all the details you need in this call !!!
Is this the way to talk with customer ? !!! It is customer care.....
Customer dont know what is your internal company problem.....
And you should told me in first call that your server is donw and it will be fine
in few hours or tomorrow...!!!!
So that person is very rude and my net speed is still very slow...
Actaul-5kbpsx8 = 40 kbps....
Actually 40 kbps will be 2g speed when you exceed your fixed quata which is 1GB for me...
And they provide is it from start !!!!
can you check my speed problem...becuase i dont get any good answers from vodafone...
If they cant refund my money back to my mobile account....
Thanks in advance,
Nainesh Kapadia
