Sony VAIO Model no. SVF14212SNB IN5 - Serial No. 0001940 - complaint

#1
Job number - J31764402 - J40015228

Issue: Laptop doesn't power on.

J31764402 - Laptop stops working with the same problem in just above 3 weeks.

J40015228 - Laptop stops working with the same problem in just within 3 weeks.

So its very much evident that this is a faulty piece which keeps going bad with the same problem over and over again in spite of Sony keeping it with itself for more than 9 weeks for the above mentioned jobs.

Clearly if you are keeping a new laptop at the service center for 9+ weeks within 6 months of purchase, and it still pops up the same issue then I do have every right on earth to get this piece replaced.

All written communications and calls made to Sony Care has gone in vain as I've not received a single call back from Sony Care addressing the concerns I've raised time and again.

The service center executives have a typical reply of "we'll get back to you in 2 business days" OR "please write to us if you have further querues", and none of which have been met, so its a clear case of Service Level Agreement breach.

The request of laptop replacement is not even attended yet.
 

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