Sony Car Earphone Problem : Need Resolution

hi i am from jammu and i brought Sony car earphone on 17.05.2011 worth rupees 2000 but recently i got a problem in connectivity of it. i don't know how it happened if i cared it a lot and its a Sony product who is famous for its service and quality. but now they are not helping me they said they cant do anything i have to buy another earphone. they are not even replacing me or repairing me and helping me. and showing unpleasant behavior plzzzz have a strict action against them my phn no. is 9796436000 my name is akshay thnx

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