Poor Reception and Service

#1
We recently got Tata Sky (Sales person came at our place 3 times) and since rains it has started giving lot of reception problems, even if it rains for 5 minutes my HD channels stop and other normal channels pause for 2 seconds and then resume (this happens constantly till rains stops). We called Tata Sky and placed complaint and the guy showed up, he said there was problem with connector and he has replaced it so it should work fine now. Well before he left it started to rain and problem was still there (The guy tried to convince us that after changing the connector, the problem seem to have reduced and only 2 HD channels are not working now:dodgy:). We persisted that we pay for ALL channels, it should show me all channels without pauses!!!. Then the guy said that if we get our own dish then we will get the missing channels and everything should work fine.... till this point we didn't even know that we were sharing the dish with other people!!!

So after some discussions we call up Tata Sky customer service where the agent tells us 'that we should expect some problems when it rains'.... :huh: This comment comes for a branded company:exclamation: We told him that it was never informed to us before your sales person sold us this service, they have no answer and when we pointed out that we are paying for premium channels extra and they don't work so we should get our refund back the agent said that we need to ask the channel (By this point we had completely lost our patience :mad:) we never signed contract with any channel!!! we signed it with Tata Sky!!!:mad:

Then we asked them to deactivate the connection and give us refund for set up box, as it has just been 3 months (approx Rs. 2000)... they said it was against the policy. Of course after a long discussion the agent said that he will have his senior call back.... but guess what?? NO ONE CALLED BACK :exclamation::exclamation::exclamation:

Also, they charge you for the connector or anything else they fix. So in case anything happens to the dish (as it on terrace and lot of birds sit on it or due to rains) you will be asked to pay.....
 

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