Hi Sir,
I have used Ola service on 19th February @ Hyderabad from Airport to Residence. The bill was Rs.898. As my phone was switched off by the time I reach my residence, the driver has asked for cash which was paid. Later on I have realized that the amount has been deducted from Ola cash as well. I have raised a complaint @ Ola vide complaint No.217961238. Later they have informed me that their partner has denied accepting cash. I have requested Ola to have a con call with the driver, but they have denied the same. On 27th I have called the dirver and asked him why he has accepted the cash as the payment was done thru Ola money, he has admitted that it was his mistake and he has not observed the same. I have a audio recording for the conversation which was forwarded to Ola support as well, but still Ola team is denying to reverse the transaction.
Now apart from the above bill, I have another two bill which are due today, I have been requesting Ola how can I make the balance payment which is to be paid to avoid late payment fee, but there is no response from them.
Now pl. advice how to move forward.
Warm Regards,
Sambasiva Rao
+919949991769
I have used Ola service on 19th February @ Hyderabad from Airport to Residence. The bill was Rs.898. As my phone was switched off by the time I reach my residence, the driver has asked for cash which was paid. Later on I have realized that the amount has been deducted from Ola cash as well. I have raised a complaint @ Ola vide complaint No.217961238. Later they have informed me that their partner has denied accepting cash. I have requested Ola to have a con call with the driver, but they have denied the same. On 27th I have called the dirver and asked him why he has accepted the cash as the payment was done thru Ola money, he has admitted that it was his mistake and he has not observed the same. I have a audio recording for the conversation which was forwarded to Ola support as well, but still Ola team is denying to reverse the transaction.
Now apart from the above bill, I have another two bill which are due today, I have been requesting Ola how can I make the balance payment which is to be paid to avoid late payment fee, but there is no response from them.
Now pl. advice how to move forward.
Warm Regards,
Sambasiva Rao
+919949991769