Hello Dear
This is Manish Chandra,
I live in Delhi and my permanent residence in remote village.
In Dec 14, I had to travel for home for long leave. I made ticket through IRCTC. But Train was cancelled. So, I had to manage travel in last moment with situation with lot of trouble, tension and harassment. Train was cancelled, its not customer fault in anyway. So, As a customer I can't think of filing TDR and within 2 days(Just impossible due to home at remote village).
Later, I contacted IRCTC customer care. They replied "Cancellation request/TDR must be filed before the departure of train from passenger's boarding station if its late by 3 hours or more. And so in case of Cancelled Train Case".
It is like I started a online business. And I made an offer to customer for advance booking. Suddenly one day I announce, I am cancelling my offer. Please request for return money with 10% deduction within 2 days time limit. This could be a great business and Indian Government will support me, as in above case.
You know, This is not good. And On [undefined=undefined]suo moto[/undefined] basis, this should be handled by Indian Railway, IRCTC and Indian Government.
Till date I am waiting for complete refund.
After new govt with majority, price has increase very sharp, but more problem is, we are getting more tension and no one is here to listen.
Please, guide me a proper solution for this. Also suggest me that can I move to consumer forum judiciary for this.
This is Manish Chandra,
I live in Delhi and my permanent residence in remote village.
In Dec 14, I had to travel for home for long leave. I made ticket through IRCTC. But Train was cancelled. So, I had to manage travel in last moment with situation with lot of trouble, tension and harassment. Train was cancelled, its not customer fault in anyway. So, As a customer I can't think of filing TDR and within 2 days(Just impossible due to home at remote village).
Later, I contacted IRCTC customer care. They replied "Cancellation request/TDR must be filed before the departure of train from passenger's boarding station if its late by 3 hours or more. And so in case of Cancelled Train Case".
It is like I started a online business. And I made an offer to customer for advance booking. Suddenly one day I announce, I am cancelling my offer. Please request for return money with 10% deduction within 2 days time limit. This could be a great business and Indian Government will support me, as in above case.
You know, This is not good. And On [undefined=undefined]suo moto[/undefined] basis, this should be handled by Indian Railway, IRCTC and Indian Government.
Till date I am waiting for complete refund.
After new govt with majority, price has increase very sharp, but more problem is, we are getting more tension and no one is here to listen.
Please, guide me a proper solution for this. Also suggest me that can I move to consumer forum judiciary for this.