On 08/05/2025, I faced a shocking experience with KreditBee, a digital lending platform — one that could affect thousands of borrowers if not addressed.
It began when I tried to repay my EMI on the last day of repayment. KreditBee’s helpline redirected me to email only, with a 24-hour response time. With just hours left before penalties, I searched their website for support.
That’s where I came across a Google Form carrying KreditBee’s branding, with a contact number for “loan support.” Believing it to be legitimate, I called the number. The person claimed to be from KreditBee’s payment team and asked me to transfer my EMI via GPay to a third-party account, promising to update the repayment manually.
I made the payment, but once I shared proof, he demanded a second transfer, citing “system errors.” When I refused and asked for a refund, the person went silent — a classic fraud pattern.
What followed was even more alarming:
It began when I tried to repay my EMI on the last day of repayment. KreditBee’s helpline redirected me to email only, with a 24-hour response time. With just hours left before penalties, I searched their website for support.
That’s where I came across a Google Form carrying KreditBee’s branding, with a contact number for “loan support.” Believing it to be legitimate, I called the number. The person claimed to be from KreditBee’s payment team and asked me to transfer my EMI via GPay to a third-party account, promising to update the repayment manually.
I made the payment, but once I shared proof, he demanded a second transfer, citing “system errors.” When I refused and asked for a refund, the person went silent — a classic fraud pattern.
What followed was even more alarming:
- Failed escalation — The CEO, legal, and complaint department numbers listed on KreditBee’s website were inactive or disconnected.
- No accountability — KreditBee’s official support denied responsibility, blaming me entirely, and refused any refund.
- Ongoing risk — If a fraudulent form carrying KreditBee’s logo can exist and borrowers cannot access real-time help, thousands are exposed to the same vulnerability.
- Broken customer support — No immediate EMI-day help.
- Misleading/misused branding online — Leaving borrowers open to scams.
- Inactive escalation channels — No way to reach decision-makers.
- Zero accountability — Company washes its hands off.