Cancelled Ticket Money is not refunded even after 16days

#1
Transaction ID: 100000825955116
PNR Number: 6301001604
Train Number: 12863
From Station: BPP
To Station: KJM
Date of Journey: 02-Jul-2017

This ticket was in waiting list and not confirmed when the chart is prepared . So I had cancelled on 2nd July 2017 before before 10hours of departure time. I have got a ticket cancellation mail and attaching that mail here. Even after waiting for 2 weeks, the money is not refunded. This ticket was booked with Mobikwik wallet and when I checked with Mobikwik they asked me to check with you as they haven’t got a refund from IRCTC.

Ticket Cancellation ID: 100000170598912

IRCTC is not showing any refund status in their portal when I checked the fefund history and cancelled tickets history.
I have sent two mails to care@irctc.co.in but no reply yet a

Below is the mail I have got when the ticket is cancelled. But the money is still not refunded to my wallet. Its almost 16days.
--------------------------------------------------------------------
From: <ticketadmin@irctc.co.in>
To: <ranganadhbv@gmail.com>
Cc:
Bcc:
Date: Sun, 2 Jul 2017 07:38:44 +0530
Subject: Cancel Ticket

This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in


Dear Customer,

We wish to inform you that your ticket against PNR Number: 6301001604 has been cancelled successfully as per your request. The refund amount of Rs. 3095 will be refunded back to your respective account shortly.

For any problem please contact us 24x7 Hrs. Customer Support at 011-39340000, Fax No. 011-23345900, Chennai Care No. 044-25300000


Warm Regards,
Customer Care
Internet Ticketing
IRCTC
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