I have been tracking for refund of amount deducted for two recharges done on airtel website on 30th April, 2014 each for Rs 749 for number 8374793164. Even after 3 months money was not refunded to my account. This is all after confirmation from Airtel Appellate office that "Money has been deducted twice by citrus airtel" and no recharge has happened ! Finally what they ask me to settle for and send in a email -
"Being a valuable customer, we understand your concern and we regret to inform, there is no feasibility for us to refund the money back to the bank account and as the transaction happened was for recharge and the benefit was not credited, the transacted amount of Rs.1498 was credited back to your prepaid account to avail the benefit for you."
Just want to ask two simple questions -
1. For a failed recharge on airtel website pay.airtel.com, how come feasibility is not there for airtel to refund the money back to bank account. How does Airtel refunds money to customer for disputes settled in court cases ?
2. Why didn't they agreed that feasibility is not there, and just trying to cheat customer by saying from last 3 months that refund was already done. Is not not cheating and fraud.
Many complaints were registered in last 3 months. Few are -
CONRC30517545321 - 21 May, 2014 - Through email
CONRC3051754532100 - 27 May, 2014 - Through customer care 121
CONRC20529264159 - 29 May, 2014 - Through customer care 121
CONRC3060499864800 - 4 June, 2014 - At airtel office in Madhapur, Hyderabad
CONRC20617963652 - 17th June, Called Nodal officer at 09959334865
CONRC20617255640 - 17th June, 13:36 PM
This shows how Airtel cheats customer by first denying a refund, and then when they are left with no other option, they simply say in writing they can't refund money deducted from a bank account.
A distressed customer
Anmol More:
"Being a valuable customer, we understand your concern and we regret to inform, there is no feasibility for us to refund the money back to the bank account and as the transaction happened was for recharge and the benefit was not credited, the transacted amount of Rs.1498 was credited back to your prepaid account to avail the benefit for you."
Just want to ask two simple questions -
1. For a failed recharge on airtel website pay.airtel.com, how come feasibility is not there for airtel to refund the money back to bank account. How does Airtel refunds money to customer for disputes settled in court cases ?
2. Why didn't they agreed that feasibility is not there, and just trying to cheat customer by saying from last 3 months that refund was already done. Is not not cheating and fraud.
Many complaints were registered in last 3 months. Few are -
CONRC30517545321 - 21 May, 2014 - Through email
CONRC3051754532100 - 27 May, 2014 - Through customer care 121
CONRC20529264159 - 29 May, 2014 - Through customer care 121
CONRC3060499864800 - 4 June, 2014 - At airtel office in Madhapur, Hyderabad
CONRC20617963652 - 17th June, Called Nodal officer at 09959334865
CONRC20617255640 - 17th June, 13:36 PM
This shows how Airtel cheats customer by first denying a refund, and then when they are left with no other option, they simply say in writing they can't refund money deducted from a bank account.
A distressed customer
Anmol More: