I'm not sure how much time your team needs to look into this matter.
Probably they are just waiting for the time when the insurance time expires so that you can just get away with this.
Such a pathetic service.
I don't need your appreciation. I need my mobile repaired under your resQ scheme...
I purchased a HTC ONE from Reliance Digital on 11th August 2013. Along with the mobile I was very happy to also purchase an extended Warranty program called resQ Care. It is really really important nowadays to get an extended warranty as the mobile phones have become really expensive.
However...