Recent content by DK_WD

Hi baldev67, I am sorry to hear about it. Based on the Data Lifeguard Diagnostic utility test result, it’s a hardware issue and If WD My Passport is still under warranty, I’d suggest you to proceed for an RMA. For RMA service, you may refer to the link below...

hi baldev67, Based on your post, it may be a hardware issue. To confirm the possible reason, please run the Windows Data Lifeguard Diagnostics in the system. Please refer to the link below for Data Lifeguard Diagnostics: {wdc.custhelp.com/app/answers/detail/a_id/940} If the result status is...

Hi Simranrohil, I am glad to help you out. Based on your post, I'd like to check with you, have you tried to connect the HDD to another PC? Is it working ok from the existing PC? Can you see the HDD used space in Properties? Does it show up in the Disk Management? Could you give me some...

Hi Payalii, I am sorry to hear about it. Based on the Data Lifeguard Diagnostic utility test result, the HDD has bad sectors. If it’s a hardware issue and the HDD is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below...