I have been a subscriber (ID 1005940612) of Tata Sky since 2009. I had subscribed for a bi-annual pack in 2011, which expired on 26th September as per the date of recharge in 2011, hence, I had to get my account recharged again. At this point of time I had a credit of Rs 1841 remaining in my account and the date of recharge on my information desk was shown as 29.9.2013. I called the customer care helpline, and requested for the same pack again for two years. The Customer care agent Mr Shivam directed that I deposit Rs 10,312 in my account. The biennial package actually costed Rs 9990, the Multititv Package costed Rs 2200 and there was a credit of Rs 1841 in our account. After calculating the balance, I was asked to pay Rs 10,312 for two years. This Mr Shivam offered to recharge our account himself by using our credit card number, however, I refused his offer and was asked to pay the same amount in the recharge counter by my debit card. I was asked to call back Mr Shivam after recharge for activation of the Bi-ennial Mega Pack.
When I called back, I was told by a lady that we had recharged the wrong amount, she would not be refunding us our money or deduct the cost of the annual Mega HD package. To resolve this issue, Mr Mangesh, a senior supervisor was put through, who said the same. He refused to return us the sum which had been wrongly told to us by Mr Shivam, nor did he agree to deduct the cost of the Annual Mega HD Pack and return us the balance. We could not get in touch with Mr shivam at all after recharging.
A complain was thus lodged with the executive as it was absolutely wrong that I had to stow away my hard earned money in an account with your company. However, a Mr Harpreet called us back, and I repeated my grievance.The same Mr Harpreet had called me yesterday to inform me that my package had expired and that I will be charged on a daily basis then onwards. He said he will put in a request to revert my money back to my account and give credit for the two days it would take for the money to be sent back to me, to which I agreed.
After a short while I received another call from Mr Harpreet, the customer care executive, who asked if I wanted to go through the complain process or I wanted the money back, as if they were two mutually exclusive options. I can not tell the outrage and harassment I have faced during the whole ordeal, and two hours of my time were wasted on an act as simple as getting my dish TV recharged. In-spite of being a loyal customer, I have been treated worse than any other customer. Forget getting preferential treatment, I was mentally harassed along with getting my money stowed in your account unnecessarily.
This is a formal complaint I am lodging with your company. I hope my grievance is addressed as soon as possible and my money is returned back to my account. This is not the first time that has compelled me to register a complaint with your company. I have faced issues with your services earlier also, and my experience is getting sourer by the year.
When I called back, I was told by a lady that we had recharged the wrong amount, she would not be refunding us our money or deduct the cost of the annual Mega HD package. To resolve this issue, Mr Mangesh, a senior supervisor was put through, who said the same. He refused to return us the sum which had been wrongly told to us by Mr Shivam, nor did he agree to deduct the cost of the Annual Mega HD Pack and return us the balance. We could not get in touch with Mr shivam at all after recharging.
A complain was thus lodged with the executive as it was absolutely wrong that I had to stow away my hard earned money in an account with your company. However, a Mr Harpreet called us back, and I repeated my grievance.The same Mr Harpreet had called me yesterday to inform me that my package had expired and that I will be charged on a daily basis then onwards. He said he will put in a request to revert my money back to my account and give credit for the two days it would take for the money to be sent back to me, to which I agreed.
After a short while I received another call from Mr Harpreet, the customer care executive, who asked if I wanted to go through the complain process or I wanted the money back, as if they were two mutually exclusive options. I can not tell the outrage and harassment I have faced during the whole ordeal, and two hours of my time were wasted on an act as simple as getting my dish TV recharged. In-spite of being a loyal customer, I have been treated worse than any other customer. Forget getting preferential treatment, I was mentally harassed along with getting my money stowed in your account unnecessarily.
This is a formal complaint I am lodging with your company. I hope my grievance is addressed as soon as possible and my money is returned back to my account. This is not the first time that has compelled me to register a complaint with your company. I have faced issues with your services earlier also, and my experience is getting sourer by the year.