Hi,
I have been long term subscriber of TATA SKY ( brought from 2007) , I was referring TaTa sky to all my friends and relatives, I recharge online - never required to call customer care for anything other than information on set top box( I upgraded from tata sky to tata sky HD plus) I always got nice response .
They say real test of customer care is when you face problem - That’s it and I faced problem.
On 20st May 2014 - My Tata sky plus box started switching on and off - it will Just start then switch off again.
I called customer care on 21st May after waiting for 1 day
Tata sky diagnosed Problem as "set top box need replacement" . I am calling customer care daily for atleast 5-6 times and each time I get reply that complaint is on hold due to non availability of set top box( They replace old box with repaired set top box called as Swap boxes - I was okay with that too.)
I am not sure whom to contact - Hope Tata sky resolves this issue
I have been long term subscriber of TATA SKY ( brought from 2007) , I was referring TaTa sky to all my friends and relatives, I recharge online - never required to call customer care for anything other than information on set top box( I upgraded from tata sky to tata sky HD plus) I always got nice response .
They say real test of customer care is when you face problem - That’s it and I faced problem.
On 20st May 2014 - My Tata sky plus box started switching on and off - it will Just start then switch off again.
I called customer care on 21st May after waiting for 1 day
Tata sky diagnosed Problem as "set top box need replacement" . I am calling customer care daily for atleast 5-6 times and each time I get reply that complaint is on hold due to non availability of set top box( They replace old box with repaired set top box called as Swap boxes - I was okay with that too.)
I am not sure whom to contact - Hope Tata sky resolves this issue