I acquired a Photon device in April 2012 as I was working on a project in Bangalore which involved working away from office and out in the field...so I was advised to use this service as it was value for money and good speeds...to my dismay this device and the service provided by TATA staff did not meet up to my expectations and I have found the speeds and service atrocious..
I have spent the last 2 months in continuous dialogue either by phone or emails to customer service and have escalated the problems I am facing to the appellate authority and even given feedback to vice president..with no response or resolution...
I have been living and working in UK and UAE and am accustomed to having a professional approach and service..but TATA are the worst company that I have had to deal with so far..
No one listens ..no proper staff training..no management controls.. no courtesy no professionalism...I am still not getting the speeds they stated and the services are so poor....I will not give up till I get them to accept and deal with their internal processes and give the customer what they are paying for!!!
I have spent the last 2 months in continuous dialogue either by phone or emails to customer service and have escalated the problems I am facing to the appellate authority and even given feedback to vice president..with no response or resolution...
I have been living and working in UK and UAE and am accustomed to having a professional approach and service..but TATA are the worst company that I have had to deal with so far..
No one listens ..no proper staff training..no management controls.. no courtesy no professionalism...I am still not getting the speeds they stated and the services are so poor....I will not give up till I get them to accept and deal with their internal processes and give the customer what they are paying for!!!