IRCTC tickets cancellation refund amount not credited

#1
i booked two train tickets on 28th JAN 2018.
but i have canceled both tickets on 3rd march 2018. still refund amount is not credited to my account.

When i call to irctc customer care they do not pick the call . Always say line is busy.

i have sent complaint email to irctc .
Please include ticket ID: [IRCTC #8312621]
Ticket Details -
1)
PNR No 4553191492

Transaction ID: 100001135553826
Train No./Name: 19331 / KCVL INDORE EXP

Date of Journey: 30-Mar-2018

2)

Transaction ID: 100001135708926
PNR No 8201771151
Train No./Name: 15645 / GUWAHATI EXPRES
Date of Journey: 04-Apr-2018
 

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