Hi,
My husband (RAJAGOPAL MANOHARAN,Passport No- J7496647) applied B2/B1 US VISA. For the same Rs 9120 transferred to Unique Beneficiary account Number- TIER1730117576243 , IFSC Code-BOFA0MM6205 , Beneficiary Name- BANA MUMBAI US VISA SFA through Electronic funds transfer(EFT) from my account( ICICI BANK A/C No 002101521166). But due to system error, Two times Rs 9120 has been transferred to Unique Beneficiary account Number- TIER1730117576243,IFSC Code-BOFA0MM6205. Transaction is made on 11th December.
I wanted the duplicate payment to be reverted. In the past 65 days, I wrote my compliment to Visa support helpdesk, "Visa fee cant be refunded" they answered without analyzing the issue.
Next I talked to ICICI customer care, they told me to contact the beneficiary account bankers.
Then I contacted Mr.Anant in Bank of America Mumbai branch, he directed me some one in their Chennai branch.
BOA, Chennai branch asked for authorization letter from ICICI bank(whereas ICICI have confirmed by payment made to the above mention account twice through email), with great difficulty I got the authorization letter from ICICI bank and send to BOA fellows, now they came and asked me contact the support desk again.
With the certificate issued by ICICI bank I contacted Visa support helpdesk. They replied again telling "We understand that you are looking forward to revert the duplicate payment. We cant refund visa fee"
Under this situation whom should escalate this issue
Thanks,
Lavanya
My husband (RAJAGOPAL MANOHARAN,Passport No- J7496647) applied B2/B1 US VISA. For the same Rs 9120 transferred to Unique Beneficiary account Number- TIER1730117576243 , IFSC Code-BOFA0MM6205 , Beneficiary Name- BANA MUMBAI US VISA SFA through Electronic funds transfer(EFT) from my account( ICICI BANK A/C No 002101521166). But due to system error, Two times Rs 9120 has been transferred to Unique Beneficiary account Number- TIER1730117576243,IFSC Code-BOFA0MM6205. Transaction is made on 11th December.
I wanted the duplicate payment to be reverted. In the past 65 days, I wrote my compliment to Visa support helpdesk, "Visa fee cant be refunded" they answered without analyzing the issue.
Next I talked to ICICI customer care, they told me to contact the beneficiary account bankers.
Then I contacted Mr.Anant in Bank of America Mumbai branch, he directed me some one in their Chennai branch.
BOA, Chennai branch asked for authorization letter from ICICI bank(whereas ICICI have confirmed by payment made to the above mention account twice through email), with great difficulty I got the authorization letter from ICICI bank and send to BOA fellows, now they came and asked me contact the support desk again.
With the certificate issued by ICICI bank I contacted Visa support helpdesk. They replied again telling "We understand that you are looking forward to revert the duplicate payment. We cant refund visa fee"
Under this situation whom should escalate this issue
Thanks,
Lavanya