I am savings account holder at Townshend road Branch Kolkata 700025.I am now camping at a Village named Chalsa District Jalpaiguri West Bengal where CBI have got a branch. They have an ATM which does not have cash. I was operating thro withdrawal slip net banking. My daughter has taken the sim to Canada. So first I mailed for change of sim number. It was ignored. Then I have requested for a cheque book to be sent to the Chalsa Branch from where I will collect by producing my pass book. The hard copy was sent by courier to the branch manager Townshend Road Branch Kolkata. I have attached my pass book photo voters card and my photo for verification.
Instead of sending the required cheque book the under mentioned mail has been sent insulting me by calling me an agency and threatening me to block my mail.
Quote:
You appear to be running an agency for lodging complaints on behalf of bank customers. As the real account holder has not contacted his bank in an authorised way, we are not taking any cognisance of this complaint.
We have already received 3/4 mails from this mail ID on behalf of our customers which is unauthorised. Henceforth plz don't send mails to us, other wise those will be simply deleted or this mail ID will be blocked.
परिचालन विभाग / Operation Deptt,
आंचलिक कार्यालय , कोलकाता / Zonal Office, Kolkata.
I had lodges an online complaint. First the site was refusing to accept complaints.
After three days attempt wasting mega bites I was successful. Every time I type the captcha the entire record vanishes. Finally on last attempt it accepted send me an sms. After one week when I went in to check the status it says complaint does not exist.
I tried to give a complaint to RBI site. Received a reply that GOS is not correct so complaint has been collapsed.
Result I am 65 years old and sick with back ache has to travel by taxi to the nearest town to draw money wasting 250 taxi fare. So iare all customer friendly Banks?
Truely Alexander has said this is a peculiar country.
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Instead of sending the required cheque book the under mentioned mail has been sent insulting me by calling me an agency and threatening me to block my mail.
Quote:
You appear to be running an agency for lodging complaints on behalf of bank customers. As the real account holder has not contacted his bank in an authorised way, we are not taking any cognisance of this complaint.
We have already received 3/4 mails from this mail ID on behalf of our customers which is unauthorised. Henceforth plz don't send mails to us, other wise those will be simply deleted or this mail ID will be blocked.
परिचालन विभाग / Operation Deptt,
आंचलिक कार्यालय , कोलकाता / Zonal Office, Kolkata.
I had lodges an online complaint. First the site was refusing to accept complaints.
After three days attempt wasting mega bites I was successful. Every time I type the captcha the entire record vanishes. Finally on last attempt it accepted send me an sms. After one week when I went in to check the status it says complaint does not exist.
I tried to give a complaint to RBI site. Received a reply that GOS is not correct so complaint has been collapsed.
Result I am 65 years old and sick with back ache has to travel by taxi to the nearest town to draw money wasting 250 taxi fare. So iare all customer friendly Banks?
Truely Alexander has said this is a peculiar country.
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