SBI STYLUP CREDIT CARD FRAUD

#1
Dear Sir/Ma'am,
Within one week of receiving the SBI Credit Card (4207 3991 0424 6706 ), two fraud transactions were done by some body through my Credit Card in the night of 07/12/2017 at 11.15 PM that time I was sleeping. Next day morning (08/12/2017) when I seen my mobile, I seen two SMS sent by SBI one for transaction of Rs 10000 and second for Rs 9999.
I had neither given my mobile to anybody nor told OTP to anybody even I seen my mobile next day in the morning. But immediately same day at 11.00 AM I informed and checked with bank / customer care then I knew that transaction were really done successfully by somebody with my credit card number.
I immediately asked to customer care to cancel the transactions and block the card. They did not cancel the transactions and sent me another card after blocking previous card.
I logged the complaint in SBI credit card to chargeback@sbicard.com , customercare@sbicard.com . I also registered the complaint in Police Station and Cyber Cell and RBI Delhi too.
SBI charge back team did wrong investigation and asked to pay more than Rs 20,000/- with interest and I paid this amount to bank.
Interaction details with SBI customer care/banks are attached.
Kindly ask to revert the fraud amount that I paid to your bank.
Credit Card No was : 4207 3991 0424 6706
 

Attachments

#2
Dear Sir/Ma'am,
Within one week of receiving the SBI Credit Card (4207 3991 0424 6706 ), two fraud transactions were done by some body through my Credit Card in the night of 07/12/2017 at 11.15 PM that time I was sleeping. Next day morning (08/12/2017) when I seen my mobile, I seen two SMS sent by SBI one for transaction of Rs 10000 and second for Rs 9999.
I had neither given my mobile to anybody nor told OTP to anybody even I seen my mobile next day in the morning. But immediately same day at 11.00 AM I informed and checked with bank / customer care then I knew that transaction were really done successfully by somebody with my credit card number.
I immediately asked to customer care to cancel the transactions and block the card. They did not cancel the transactions and sent me another card after blocking previous card.
I logged the complaint in SBI credit card to chargeback@sbicard.com , customercare@sbicard.com . I also registered the complaint in Police Station and Cyber Cell and RBI Delhi too.
SBI charge back team did wrong investigation and asked to pay more than Rs 20,000/- with interest and I paid this amount to bank.
Interaction details with SBI customer care/banks are attached.
Kindly ask to revert the fraud amount that I paid to your bank.
Credit Card No was : 4207 3991 0424 6706
File a complaint against the Bank with the Banking Ombudsman department of RBI and claim not only the amount bu the amount and the harassment you have gone through
 

Online statistics

Members online
0
Guests online
40
Total visitors
40