Samsung refrigerator

#1
I had bought a 450 litres. fridge on 30-8-15 but since its purchase I have been facing problems with my curd lying in fridge.
The curd catches a layer of fungus and the surface gives a bad smell.Although I complained about this many times even during the warranty period the helpline told me to keep eating soda in a saucer in the fridge but that too did not help....I requested the company many times to inspect the fridge but nobody visited (the company gives warranty against compressor for 10 years).
I had received a call on 1-4-17 from the company saying that I was a premium customer and an executive would be visiting on 3-4-17 to check my fridge but till date nobody visited or called up.Even during the warranty period of 1 year nobody visited but only guidance was fgiven on phone which never worked.Such is the plight with such companies which do not even bother for their reputation and are least concerned about customer satisfaction.
would like the Govt. to intervene for the satisfaction of the customers
 

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