Money nit refunded for cancelled ticket and for not booked tickets

#1
I have made several complaints to care@irctc.co.in for non refund
1. Id no.100001378164912, refund reference 999427 dt 1.8.2018,Booking reference 383920 Amount Rs.1880/
2.PNR no.4147785340 , Ticket ID 10000138558297, refund reference 352062 dt 6.10.2018, booking reference 417570
3.PNR no.4660466584, TID 100001378164870, Refund reference 999425 dt 6.10.2018, booking reference 291070.

All the time I sent mail to them, I get a reply that my request has been forwarded to the concerned department.. No body knows which department is the concerned department. I am yet to receive the am
 

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