Money is not refunded for Canceled ticket

#1
I have cancelled (partly) my train ticket on 3rd October 2018. Refund status is showing REFUNDED since past 9 days. But amount is not credited to my account. Below are the details.
Transaction ID: 100001311513309
PNR: 4865800682
Train No: 12375
Cancellation Date: 3 Oct 2018
Refund amount: 2630 Rupee
Citibank Card: xxxx xxxx xxxx 4926
 

Online statistics

Members online
0
Guests online
44
Total visitors
44